Paychex · 1 day ago
Service Specialist - 401(k) Key Partner Service
United States
Full-time
Remote
New Grad, Entry Level
$20/hr - $26/hrPaychex is a leading provider of HR, payroll, and benefits solutions for American businesses. The Service Specialist role involves providing customer service for Paychex products, ensuring customer satisfaction, and identifying process improvements.
AccountingBookkeeping and PayrollFinancial ServicesHuman ResourcesSoftware
Responsibilities
Delivers quality service to Paychex clients via phone, email, chat, and other avenues
Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
Develops and maintains an intermediate working knowledge of one or more Paychex products, as well as industry policies and procedures
Identifies opportunities for process improvement and works with leaders to implement
Demonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
Documents all interactions
Serves as a mentor for less experienced teammates
Performs data input, maintaining strong prioritization and organization
Qualification
Required
Provides customer service for one or more Paychex products
Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with Paychex policies and procedures
Builds knowledge of the organization, processes, and customers
Delivers quality service to Paychex clients via phone, email, chat, and other avenues
Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
Develops and maintains an intermediate working knowledge of one or more Paychex products, as well as industry policies and procedures
Identifies opportunities for process improvement and works with leaders to implement
Demonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
Documents all interactions
Serves as a mentor for less experienced teammates
Performs data input, maintaining strong prioritization and organization
Bachelor's Degree
Customer service/call center experience
Preferred
Bachelor's Degree - Preferred
Customer service/call center experience is preferred
Benefits
Medical coverage
Virtual wellness classes
Tuition reimbursement
401(k) + employer match
Adoption assistance
Financial assistance
Paid time off
Company holidays
Culture days
Comprehensive work-life balance programs
Ongoing learning opportunities
Paid time off for volunteerism
Company
Paychex
Paychex is a human capital management company that delivers advisory solutions in human resources, employee benefit solutions, and payroll.
Founded in 1971
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$4.2B2025-04-08Post Ipo Debt· $4.2B
1983-08-29IPO
Leadership Team
John Gibson
President and Chief Executive Officer
Robert L. Schrader
Senior Vice President and Chief Financial Officer
Recent News
2026-01-20
Rochester Business Journal
2026-01-20
Small Business Trends
2026-01-16
Company data provided by crunchbase