Hello Patient · 5 hours ago
AI Agent Product Manager (Remote)
United States
Full-time
Remote
Mid, Senior Level
$160K/yr - $200K/yr
3+ years expHello Patient is transforming healthcare communication through advanced conversational AI, and they are seeking a technical, high-agency AI Agent Product Manager to own the end-to-end delivery of AI agents in real customer environments. This role involves leading customer deployments, building agents, and driving execution in a fast-moving environment.
Artificial Intelligence (AI)Generative AIHealth Care
Responsibilities
Lead delivery of net-new AI agent deployments as the single accountable owner—from customer requirements through production go-live
Treat every deployment as a product launch: define scope, manage tradeoffs, hit timelines, ensure quality
Own the customer-facing roadmap for each deployment—what are we shipping, in what order, and why
Gather requirements directly from customers and translate them into agent behavior yourself using our internal platform—prompts, tools, guardrails, multi-agent workflows
Do hands-on prompt engineering using AI tools to build the components that make agents work: conversation flows, decision logic, edge case handling, integration behaviors
Ship production-ready agents that handle real healthcare complexity: scheduling logic, patient context, EMR data, practice-specific edge cases
Continuously improve agent performance using structured evals, live call review, and direct customer feedback
Lead deployments for new workflows, integrations, and verticals where no playbook exists
Identify unknowns early, derisk them, and make tradeoff decisions that keep launches on track
When deployments require net-new platform capabilities, own requirements and prioritization with the engineering team
Conversational designers design and optimize agent behavior—they review real conversations, identify patterns, design conversation flows, and ship agent behavior
Customer engineers build integrations into our customers' systems of record—EHRs, PMS, and PIMS
You own everything else: integration scoping with Customer Engineering, cross-team coordination, timeline management, stakeholder communication, and unblocking whatever's in the way
Identify patterns across launches and codify them into playbooks
Know when a workflow or integration is ready to transition from zero-to-one ownership to steady-state implementation
Hand off proven patterns to implementation teams and move on to the next net-new challenge
Qualification
Required
3+ years in Product Management or a closely related role (e.g., technical program management at a product-led company, founder/early employee wearing the PM hat) or a technical background (software engineer / forward-deployed engineer) who has operated in a PM-like capacity
Strong technical product background—comfortable with APIs, integrations, and understanding how systems connect
Experience shipping in ambiguous, fast-moving environments where the playbook doesn't exist yet
Proven ability to work across functions through influence, not authority
Bias toward ownership and action—you'd rather make a call and course-correct than wait for clarity
Preferred
Experience with AI-native products, agents, LLMs, or automation platforms including hands-on prompt/agent building
Background in healthcare, revenue cycle, or other legacy-system-heavy industries
You've spent time playing with bots — building them, breaking them, and tweaking conversations to make them feel more natural
Founder, co-founder, or early startup experience
Familiarity with voice AI or real-time orchestration systems
Portfolio or examples of shipped conversational experiences (IVR, voice assistants, chatbots, SMS flows) and the rationale behind key design decisions
Familiarity with evaluation practices for agent quality
Benefits
Meaningful ownership in a fast-growing healthtech startup
Company
Hello Patient
Hello Patient is an AI-powered patient engagement platform that automates calls and texts to improve efficiency and patient communication.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$28.8MKey Investors
Scale Venture Partners8VC
2025-09-04Series A· $22.5M
2024-10-31Seed· $6.3M
Recent News
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