Jeanne D'Arc Credit Union · 1 day ago
Branch Officer
Methuen, MA
Full-time
Onsite
Mid, Senior Level
$70K/yr - $105K/yr
3+ years expJeanne D'Arc Credit Union is dedicated to building careers and providing exceptional service to its members. The Branch Officer will oversee branch operations, manage team members, and ensure a high level of service and compliance with Credit Union policies.
BankingVenture Capital
Responsibilities
Oversees the Assistant Branch Managers and provides indirect supervision and guidance to all branch team members. Responsibilities include interviewing, performance management, coaching, recognition, corrective action, development, and empowerment while ensuring the achievement of key performance metrics
Supports the branch with internal and external member concerns by providing high-level guidance and communication relating to operational questions, risk management, and human resource-related matters
Drives branch sales and service performance, emphasizing member education through demonstrated knowledge and understanding of all Credit Union products and services. Provides continued direction focused on our core purpose, growth objectives, and profitability of the branch, including adopting new products, technologies, and processes to gain maximum effectiveness
Deescalates challenging member situations by demonstrating problem-solving solid skills, exercising sound judgment and decision-making while demonstrating a special effort to say yes. Remains focused on member retention or recovery
Collaborates with peers across the Credit Union. Leads and/or participates in department or organization level projects relative to the Member Experience division
Prepares the annual budget for branch location and effectively manages operating expenses
Ensures branch staffing is adequate to meet member needs
Performs the role of Teller, Lead Teller, Member Service Representative, and Senior Member Service Representative as needed
Remains vigilant and aware of surroundings, reports any unusual or suspicious behaviors, activity, or inconsistencies
Promotes Jeanne D'Arc Credit Union through community involvement, memberships in organizations and business networks, and visibility at community events and activities sponsored and supported by the Credit Union
Performs other job-related duties as assigned
Qualification
Required
Three to five years of related experience, including supervisory responsibilities
Proper National Mortgage Licensing System (NMLS) credentials are required or obtained within 60 days of hire
Bachelor's degree required or an equivalent combination of education and experience
Fluency in Spanish and English to effectively serve our members
High degree of confidentiality, discretion, diplomacy, and tact in communication
Ability to motivate, influence, and gain the trust and cooperation of others
Strong conflict resolution skills, including the ability to diffuse upset members skillfully
Excellent telephone, written, and verbal communication skills, including positive tone, clear delegation of tasks, communicating clearly and concisely, and managing difficult conversations
Empathy, patience, active listening, and sound judgment
Ability to understand and communicate products, services, and regulations
Proficiency with Microsoft Office, business applications, and learning the core system and other related software
Strong problem-solving and decision-making skills
Ability to apply cognitive reasoning to daily tasks, take ownership, and work independently and as part of a collaborative team
Ability to write, read, and comprehend complex instructions, correspondence, memos, policies, and procedures
Highly motivated, organized, detail-oriented, skillful with time management, and efficient with multitasking and practical application
Ability to work in a professional, high-volume call center
Ability to stand, sit, walk, reach, and lift to 20 lbs. regularly
Benefits
Competitive pay
Outstanding benefits
Supportive team environment
Endless growth opportunities
Company
Jeanne D'Arc Credit Union
Jeanne D'Arc Credit Union is a banking firm that provides loans, credit, and checking services in Massachusetts.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Joe Princi
SVP Chief Financial Officer
Brian Sousa
Senior Vice President & Chief Lending Officer
Recent News
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2026-01-07
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2025-11-08
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