Washington State Department of Social and Health Services · 1 week ago
DSHS FTAA Revenue Agent 3
Olympia, WA
Full-time
Hybrid
Mid, Senior Level
2+ years expThe Washington State Department of Social and Health Services (DSHS) is seeking a skilled and motivated Revenue Agent 3 to join the Finance, Technology, and Analytics Administration (FTAA) within the Office of Financial Recovery (OFR) in Olympia, WA. This position leads recovery staff in multiple Estate Recovery programs responsible for collection and compliance of correctly paid medical services.
GovernmentHealth CareSocial Assistance
Responsibilities
Primary trainer: provides detailed training plans for new Revenue Agents and includes any retraining needed for existing Revenue Agents
Provides technical guidance in investigation techniques and the use of appropriate legal remedies
Perform monthly quality audits, to address any training issues to ensure daily work is meeting compliance standards. Provide monthly audit meetings with staff and supervisor
Work personal caseload
Perform functions of lower-level staff in their absence to maintain standards and monitor those cases for developing trends and issues of legal nature, procedural processes and caseload work, to include Special Needs Trust and Annuities
Approve 2nd level negotiations, settlements of claims and waiver/write-off of collections in accordance with delegated Administrative Signature Authority
Suggest, plan and develop new strategies needed to accomplish required recovery action
Propose policies/procedures to enhance recovery and develop/provide written instructions for staff and the Estate Recovery Manual for ERB Web processes
Keep manual, instructions, Standard Operating Procedures (SOP’s) and desk aids up to date
Acts as a liaison with accounting and cash units resolving accounting/posting associated issues
Provide training and technical assistance on the use of the Estate Recovery system to stakeholders
Responds to Public Disclosure Request and Constituent Complaints within 2 hours of notice
First line of response for complaint calls
Monitor phone system to ensure phone coverage, communicating to staff and keeping supervisor updated
Qualification
Required
Two years of experience as a Revenue Agent 2
A Bachelor's degree studying business administration, accounting, public administration, police science, economics, criminal justice, sociology, psychology, law or, closely related field AND two years of experience in the field of personal or business finance, tax auditing, law, law enforcement, adjustment of claims, examination and analysis of business tax records, collection of civil debts or other related field
An equivalent amount of combined professional experience and education
Ability to quickly learn and apply complex concepts in a dynamic environment
Adaptability and flexibility in response to shifting priorities and business needs
Creative thinking and a proactive, solution-focused mindset
Strong attention to detail with critical thinking and problem-solving skills
Excellent verbal and written communication skills
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, etc.)
Openness to feedback and a willingness to learn and grow professionally
Company
Washington State Department of Social and Health Services
Washington State Department of Social and Health Services offers long-term care and behavioral health assistance to the community.
10001+ employees
H1B Sponsorship
Washington State Department of Social and Health Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (4)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Candice Yi, MSW, LICSW
Deputy Chief Executive Officer/SCC
Charles Southerland
Chief Executive Officer
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