RG&T Solutions · 4 hours ago
Technical Support Manager
Salt Lake City, UT
Full-time
Onsite
Senior LevelRG&T Solutions is seeking a Senior Manager, Technical Support to lead and oversee their technical support team. The role involves managing daily support operations, developing support strategies, and collaborating with product and engineering teams to ensure high customer satisfaction.
Management Consulting
Responsibilities
Manage daily support operations to ensure timely resolution of customer issues
Develop and implement support strategies, processes, and best practices
Lead, mentor, and motivate support staff to deliver exceptional service
Collaborate with product and engineering teams to resolve complex technical problems
Monitor support metrics, analyze trends, and drive continuous improvement
Ensure high customer satisfaction and maintain service level agreements
Stay updated on industry trends and emerging technologies to enhance support capabilities
Qualification
Required
Manage daily support operations to ensure timely resolution of customer issues
Develop and implement support strategies, processes, and best practices
Lead, mentor, and motivate support staff to deliver exceptional service
Collaborate with product and engineering teams to resolve complex technical problems
Monitor support metrics, analyze trends, and drive continuous improvement
Ensure high customer satisfaction and maintain service level agreements
Stay updated on industry trends and emerging technologies to enhance support capabilities
strong leadership
excellent communication
problem-solving
technical proficiency
customer-centric mindset
Benefits
Competitive compensation
Health benefits
Retirement plans
Professional development opportunities
Collaborative work environment
Company
RG&T Solutions
11-50 employeesFunding
Current Stage
Early StageCompany data provided by crunchbase