Huntington National Bank · 14 hours ago
Account Manager-Merchant Services-1
Hagerstown, MD
Full-time
Hybrid
Senior Level, Lead/Staff
10+ years expHuntington National Bank is seeking an Account Manager in Merchant Services to shape and execute strategies for maintaining and enhancing client portfolios. The role involves fostering client loyalty and growth through operational support, service delivery, and product consultation.
Asset ManagementFinanceFinancial Services
Responsibilities
Be the day-to-day contact for mid-market to large enterprise clients with the goal of increasing their satisfaction, loyalty, revenue, and profitability
Engage regularly with assigned clients and become a trusted advisor to their business
Address client issues promptly, working collaboratively with internal and external teams to resolve any escalations
Ensure a strong understanding of your clients’ needs and products we offer, in order to cross-sell products and services to clients within your assigned portfolio
Elevate customer value by introducing cutting-edge technology solutions
Keep clients informed on industry trends, regulatory changes, and compliance requirements
Help clients be PCI Compliant and understand impacts associated with “spring” and “fall” card brand releases
Handle contract negotiations upon renewal, ensuring competitive pricing and terms
Deliver quarterly updates to management on performance metrics and strategic insights
Cultivate and maintain robust relationships with client executives, bankers, and product managers, serving as a trusted advisor
Forge productive relationships across the organization to ensure the delivery of superior products and services
Take proactive measures to mitigate risks and resolve issues that could impact both the company and client interests
Perform other duties as assigned
Qualification
Required
Bachelor's Degree
10+ years of merchant services industry experience in customer service, sales, implementations, relationship management, and/or project management
Deep understanding of industry standards, including credit card processing and transactions, along with the operational support landscape
Familiarity with Card Brand rules
Proven ability in building relationships, sales, and professional maturity suitable for a business environment
Experience in solution selling, capable of aligning client needs with suitable products or services
Excellent communication and interpersonal skills, capable of effectively interacting with clients and internal stakeholders
Strong team player with effective conflict resolution, interpersonal, and management skills
Thorough knowledge of various software programs including Word and Excel, Salesforce, and the ability to quickly learn additional systems/software
Preferred
Demonstrated ability to present to senior executives
Willingness to travel as needed
Persuasive communication skills, with a knack for sales messaging
Track record of surpassing sales and account management objectives
Outstanding ability to forge and maintain trust with key stakeholders
Competent in troubleshooting and strategic thinking to overcome obstacles and achieve objectives
Benefits
Health insurance coverage
Wellness program
Life and disability insurance
Retirement savings plan
Paid leave programs
Paid holidays
Paid time off (PTO)
Company
Huntington National Bank
Huntington National Bank offers consumer, small business, and commercial banking, mortgages, wealth, and insurance services. It is a sub-organization of Huntington Distribution Finance.
10001+ employees
H1B Sponsorship
Huntington National Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (120)
2024 (118)
2023 (84)
2022 (114)
2021 (67)
2020 (48)
Funding
Current Stage
Public CompanyTotal Funding
$1.75BKey Investors
FHLB Cincinnati
2026-01-17Grant
2024-11-18Post Ipo Debt· $1.75B
1978-01-13IPO
Leadership Team
Donnell White
Senior Vice President - Chief Inclusion Officer
Dontae Noel
Emerging Payments & Platforms Strategy
Recent News
2026-01-22
2026-01-22
2026-01-22
Company data provided by crunchbase