NEOGOV · 3 hours ago
Program and Operations Supervisor - Customer Intake Area- Benefit Programs
VA 23219, VA
Full-time
Onsite
Mid, Senior Level
$77K/yr - $124K/yr
4+ years expNEOGOV is seeking a Program and Operations Supervisor for the City of Richmond's Department of Social Services. The role involves managing the Intake area within the Benefits Programs Division, overseeing staff, setting program goals, and ensuring high standards of customer service and accountability.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Managing and overseeing the operations of Benefits Programs supervisory staff assigned to specific programs
Assisting with setting program goals and objectives
Performing program data collection and analysis
Planning and monitoring internal program elements
Ensuring the highest standards of customer service and accountability and ensuring proper implementation
Managing performance issues
Preparing reports related to program area
Overseeing grants and contracts associated with the respective program area
Performing work on special projects
Overseeing budget for the various program areas
Qualification
Required
Considerable knowledge in computer programs such as Microsoft Office Suite; data analysis; data management; Federal regulations pertaining to assigned area; and general knowledge of the laws and legal procedures related to focus area
Demonstrated skills in communicating and coordinating with various internal and external departments; creating and implementing policies and procedures; gathering and interpreting data routinely; interpreting and applying federal regulations for programs; overseeing the financial and operational aspects of programs of focus; supervising including conducting performance evaluations, mentoring, etc.; and oral and written communication
Demonstrated ability to pay attention to detail; organize; and set timetables, achieve milestones, track progress, and take corrective actions
Bachelor's degree in business or public administration, or field related to assignment
Four years of journey-level professional experience in area related to assignment
A certification as a Property Maintenance Inspector or a Property Maintenance Code Official through the Virginia Department of Housing and Community Development is required for certain Planning and Development Review positions
Some assignments may require a valid Driver's License with a satisfactory driving record and a valid Commonwealth of Virginia Driver's License within 30 days of hire
Preferred
Strong supervisory, organizational, performance management, interpersonal, oral and written communication skills
Five (5) or more years of supervisory experience in the Benefits Program area
Advanced proficiency in the use of various computer applications
Ability to monitor program effectiveness to recommend and implement process improvements as necessary
Benefits
Virginia Retirement System (VRS)
Language Incentive
Referral Bonus
Tuition Assistance Program
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
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2025-10-31
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