Kaiser Permanente · 4 hours ago
Communication Operator
Oakland, CA
Full-time
Onsite
Entry Level
1+ years expKaiser Permanente is seeking a Communication Operator to manage incoming calls and provide essential communication services within the medical center. The role involves maintaining records, paging personnel, and responding to inquiries while promoting exceptional customer service.
Health CareHospitalMental HealthNon ProfitPersonal Health
Responsibilities
Following established policies and procedures, establishes and maintains courteous, cooperative relations with the public, patients and other personnel
Promotes, ensures, and improves customer services to internal/external customers by demonstrating skills which are consistent with the organizations philosophy of providing extraordinary customer relations and quality service
Receives and routes incoming calls to appropriate stations
Pages medical center personnel
Responds to callers inquiries concerning patient condition and other requests for information
Announces appropriate and urgent messages. Serves as central communications point for all in-house emergencies (i.e., Code Red and Code Blue). Documents events in logs or in on-line database
Performs various clerical duties such as listings of on-call personnel and listing of beeper personnel; distribution of brochures and mailings
Records and processes requests for telephone equipment repair. Reports equipment malfunctions to appropriate personnel
Performs other related duties as required
Supervisory Responsibilities: This job has no supervisory responsibilities
Qualification
Required
Minimum one (1) year of multi-line telephone experience
High School Diploma/GED
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to write basic correspondence
Ability to effectively present information in one-on-one and small group arrangements to customers, clients, and other incumbents of the organization
Must be willing to work in a Labor Management Partnership environment
Must pass typing test of 25WPM
Company
Kaiser Permanente
Kaiser Permanente is a health organization that offers disease prevention, mental healthcare, and chronic disease management services.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$7.48M2018-07-17Grant· $0.08M
2014-08-05Grant· $7.4M
Leadership Team
Gregory Adams
Chair and Chief Executive Officer
James L. Robinson III
Senior Vice President/Area Manager
Recent News
2026-01-24
2026-01-23
2026-01-23
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