NEOGOV · 12 hours ago
Benefit Programs Specialist III*
VA 23219, VA
Full-time
Hybrid
Mid Level
$53K/yr - $81K/yr
4+ years expThe City of Richmond is seeking a highly qualified candidate for the position of Benefit Programs Specialist III within the Department of Social Services. This role requires strong analytical and customer service skills to assist individuals in determining their eligibility for public assistance programs and to manage cases effectively.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Interviews persons for assistance, obtains necessary information, and re-determines their continuing eligibility
Explains benefit programs and determines reasons and need for assistance
Processes applications for financial assistance and diversion; determines eligibility for assistance and benefit levels using automated systems and manual methods
Interprets policies and procedures applicable to the various programs
Monitors cases for changes in recipient circumstances and implements changes to appropriately reflect benefit level within guidelines
Evaluates employability status of clients and explores potential sources of income; explains client responsibilities, rights and program availability
Refers clients to service worker as the result of overall assessment of situation; prepares reports and maintains client records
Identifies possible fraud and makes appropriate referrals; evaluates consistency and completeness of data secured, and where indicated substantiates its accuracy
Explains programs and rights/responsibilities of applicants and recipients
Explores other possible sources of income
Computes assistance plans
Determines the amount of allowances for special circumstance items such as household equipment
Identifies clearly discernible social problems and makes referrals to Social Workers
Provides applicants or recipients with information about other agencies where they may go for services as needed
Explains a variety of programs under the social services umbrella such as employment services, child support services and child care services
Performs other duties as assigned
Qualification
Required
Strong customer service skills
Effective time management abilities
Exceptional computer skills
Strong analytical skills to assist with the interpretation of policy and procedures
Expertise in implementation
Excellent organizational and interpersonal skills
Some knowledge of basic human behavior
Mathematics to calculate percentages, formulas and averages to solve mathematical problems
Interviewing techniques such as data collection and investigation
Demonstrated skills in Microsoft Office Suite
Social perceptiveness
Conflict resolution
Record keeping
Basic mathematical computation
Reading comprehension
Effective oral and written communication
Customer service
Demonstrated ability to communicate effectively both orally and in writing
Interview, gather information, and evaluate situations
Analyze information
Apply common sense understanding to carry out instructions furnished in written or oral form
Exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions
Use various types of automated technology to establish and maintain case records, access and retrieve data, create reports and manipulate data
Maintain professional ethics related to confidentiality
Establish and maintain effective working relationships with others in a positive and tactful manner under sometimes stressful situations
High school diploma with experience in benefit programs, and use of computer software and hardware
Minimum of 4 years of eligibility experience in human services benefit programs
An equivalent combination of training and experience which provides the required knowledge, skills and abilities may be used to meet the minimum qualifications of the classification
Completion of required Benefit Programs training
Preferred
Completed training and maintained proficiency in a minimum of six programs (e.g., SNAP, F&C, ABD, EA, or TANF), including specialized programs (e.g., LTC, AG, Refugee Assistance, General Relief)
Experience in mentoring new employees
Bilingual experience is preferred
Benefits
Virginia Retirement System (VRS)
Language Incentive
Referral Bonus
Tuition Assistance Program
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
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