Anew Behavioral Health · 1 day ago
Receptionist/Care Coordinator-Akron
Akron, OH
Full-time
Onsite
New Grad, Entry LevelAnew Behavioral Health is an outpatient behavioral health provider that helps individuals facing mental health and substance use disorders. The Receptionist/Care Coordinator is responsible for coordinating and scheduling appointments for clients, providing excellent customer service, and collaborating closely with other scheduling staff.
Mental Health Care
Responsibilities
Welcomes and greets all clients as they arrive and notifies providers of client arrival
Checks client in for appointment and scans all client-completed paperwork/updates to the electronic health record
Verifies client insurance and collecting co-pay during time of arrival and when scheduling via phone
Schedules new clients for intake appointments; provides explanation to client of what to bring, what to expect at first appointment, and collects payment/insurance information
Orients client to the space and providing company information such as patient rights information, privacy information, and other required notifications
Answers all incoming calls in an efficient, pleasant, and professional manner and answer inquiries related to appointments, services, and general information
Confirms client’s appointment and information to update systems to reflect any changes such as phone number, address, insurance, and other pertinent file information
Schedules client’s return appointment and checks client out at end of visit and send client satisfaction survey after visit
Works with clients to address concerns promptly and professionally. Also, work with client and billing to resolve any client insurance issues that impacts client’s ability to receive treatment
Assists in gathering client information to assist billing department in the event of a coding denial
Maintains professional relationship with clients and vendors as the face of Anew Behavioral Health for the client’s care experiences
Maintains medical records and correspondence files by recording cancellations, rescheduling, and appointments
Manages correspondence delivered to worksite
Attends all required company education seminars/trainings and participates in team/company meetings
Other duties as assigned
Qualification
Required
Excellent interpersonal skills (verbal and written)
Organizational skills
Proficiency in MS Office
Ability to utilize online EHR platforms
Understanding and following HIPAA compliance
High school diploma
Must pass all Federal and State background checks
Preferred
Associate's degree in a Healthcare related field
Prior experience in appointment scheduling, customer service, or a related field
Benefits
Weekly Pay
Paid time off
Company-paid holidays
Benefits Eligibility on Start Date
Medical Benefits
Paid Time Off
Paid Holiday
Company
Anew Behavioral Health
Anew is an outpatient behavioral health provider that helps individuals coping with mental health and substance abuse disorders.
Founded in 2020
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase