Doyle Security Services, Inc. (DSS) · 2 days ago
Contact Center Modernization – Program Operations Analyst
United States
Full-time
Remote
Mid Level
$100K/yr - $120K/yr
3+ years expDoyle Security Services, Inc. (DSS) is seeking a Program Operations Analyst to provide operational support for a VA Contact Center Modernization initiative aimed at enhancing virtual access to quality care. The role involves project planning, governance, task tracking, and ensuring documentation quality in a fast-paced federal environment.
HotelReal EstateSecurity
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Maintain and update the program project plan on a regular cadence, including task updates, dependencies, milestones, baseline hygiene, and publish-ready views
Support maintenance of the RAID log (Risks, Assumptions, Issues, Dependencies) by coordinating updates with workstream owners and project leadership in alignment with the project plan
Track activities, deadlines, and milestones; proactively identify and flag schedule slippage, missing inputs, and upcoming deliverables
Manage action item tracking, including capture, assignment, due dates, follow-ups, and closure confirmation
Capture, draft, and publish meeting notes and minutes with clear documentation of decisions, actions, and next steps
Draft and edit program communications, including status requests, follow-ups, reminders, and coordination messages, using strong business writing standards
Manage and organize the program's Microsoft Teams and SharePoint environments, including folder structure, document hygiene, version control, and use of provided templates
Maintain program documentation to ensure key deliverables and artifacts are current, accessible, and consistently formatted across the engagement
Qualification
Required
3+ years of professional experience, preferably supporting healthcare, contact center, or technology modernization projects
1+ year of experience working in or supporting Federal Government programs
Demonstrated ability to work and communicate effectively with diverse stakeholders, including face-to-face and virtual engagement
Experience maintaining project plans and schedules using tools such as Microsoft Project or Excel, as well as collaboration platforms including Microsoft Teams and SharePoint
Excellent communication, task tracking, meeting documentation, and business writing skills, with strong attention to detail
Ability to adapt quickly and perform effectively in a fast-paced, deadline-driven environment
Proficiency with Microsoft Word, PowerPoint, and Outlook
Bachelor's degree in Business, Healthcare Administration, Information Systems, or a related field
U.S. Citizenship required, with the ability and willingness to obtain a U.S. Public Trust clearance
Preferred
Experience supporting a Program Operations team or Project Management Office (PMO)
Experience supporting federal healthcare clients, particularly the Department of Veterans Affairs (VA) or Department of Defense (DoD)
Familiarity with clinical contact center operations and healthcare delivery workflows
Experience supporting large-scale organizational transformation or modernization initiatives
Benefits
Paid vacation, sick leave, and holidays
Medical, dental, and vision health insurance
Life insurance coverage
Short- and long-term disability insurance
401(k) retirement plan with company match and immediate vesting
Military leave
Training and professional development opportunities
Tuition reimbursement
Employee wellness program
Commuter benefits
And more
Company
Doyle Security Services, Inc. (DSS)
Welcome to Doyle Security Services (DSS) where a team of responsive security professionals stands ready to meet your needs in this ever-changing business environment.
Founded in 2005Rockville Centre, New York, USA
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mario J. Doyle, CPP
President & Chief Operating Officer
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