Codecov · 1 day ago
Technical Enablement Director
San Francisco, CA
Full-time
Hybrid
Lead/Staff, Director/Executive
5+ years expSentry is a company dedicated to helping developers write better software faster through performance and error monitoring tools. The Technical Enablement Director will be responsible for driving platform usage and adoption through educational programs, collaborating with various stakeholders to enhance customer and internal training efforts.
Developer ToolsEnterprise SoftwareSaaSTest and Measurement
Responsibilities
Become a Sentry product expert: be intimately familiar all product capabilities, and how how customers are using the product
Own the Sentry University virtual learning platform: prepare the curriculum, build the different learning units, create the content, and manage the overall user experience
Create a comprehensive training strategy to enable our customers to quickly ramp on our platform, and accelerate their TTV
Build out and operationalize an engaging certification program for customers, partners, and employees
Design and own all end-user training content that will be used by CSMs and SEs to deliver to our customers and prospects
Create and deliver an instructor-led training curriculum that would inspire customers to use our product, through virtual group training, and in-person workshops (when it’s safe to travel!)
Work in close partnership with sales and marketing to track progress of leads within the Sentry University
Collaborate with Product and Engineering to ensure the enablement materials are always up to date, continuously update as needed, and meet standards of company branding, messaging and design
Develop programs and training materials to drive the onboarding and ongoing technical enablement of our technical customer facing teams for topics related to our space (logging, monitoring, cloud, etc)
Develop KPIs that measure adoption and effectiveness of the training programs
Qualification
Required
Strong knowledge in the application monitoring field
5+ year experience in technical training development and delivery
BA/BS degree in CS or Computer Engineering-related field or equivalent experience is mandatory
Strong verbal and written communications skills with an ability to build rapport and credibility with technical and business audiences
Strong presentation skills
Significant experience working with customers and partners, both remotely and in person
Ability to think out of the box to develop structured training plans, actions, and measurable metrics
Experience leveraging various learning tools and media to provide optimal learning
Company
Codecov
Codecov is an online platform that provides hosted testing reports and statistics for its users.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2022-11-30Acquired
2020-01-01Seed
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