All Around Town Outdoor Services · 1 day ago
Customer Service Representative (CSR) / Garden Center Associate
Davenport, IA
Full-time
Onsite
New Grad, Entry LevelAll Around Town Outdoor Services is seeking a Customer Service Representative (CSR) / Garden Center Associate who will play a key role in supporting both the landscape services division and the retail garden center. The ideal candidate will deliver excellent customer service, maintain accurate customer records, and assist with garden center operations.
Building MaintenanceLandscapingService Industry
Responsibilities
Answer incoming phone calls and emails in a professional and friendly manner
Contact customers to notify them of scheduled landscape work, updates, and completion status
Provide accurate information to customers regarding plants, products, and services
Maintain a positive customer experience both in person and over the phone
Maintain and update CRM software daily with accurate customer information, notes, and job statuses
Track customer communications, work schedules, and follow-ups
Perform general office and administrative support tasks as needed
Assist customers with plant selection, including annuals and perennials, and provide plant care recommendations
Maintain knowledge of plant varieties, seasonal availability, and care requirements
Perform seasonal plant-related duties including watering, deadheading, spacing, labeling, and general plant maintenance
Assist with receiving, stocking, and displaying plants and garden merchandise
Process sales transactions accurately and efficiently
Maintain cleanliness and organization of the garden center retail space
Design and update sales flyers, signage, and basic promotional materials
Assist with seasonal promotions and merchandising displays
Work with local vendors regarding plant availability, orders, and deliveries
Communicate with landscape crews, management, and sales staff to ensure smooth daily operations
Qualification
Required
Knowledgeable in plants, including annuals and perennials, with the ability to advise customers confidently
Willingness to take on seasonal plant-related responsibilities as business needs change
Valid drivers license with an insurable driving record
Friendly, outgoing personality with strong customer service skills
Proficient in Google Docs and Google Sheets
Comfortable working both indoors and outdoors in various weather conditions, including heat and humidity, rain, dust, noise, and cold
Ability to walk, stand, crouch, and remain on feet for extended periods
Ability to perform strenuous physical tasks and lift/carry up to 30-40 lbs
Strong organizational skills and attention to detail
Ability to multitask and work independently
Preferred
Previous Customer Service, Retail, Or Garden Center Experience
Benefits
Health, dental, and vision insurance available after the probationary period
Paid time off
Retirement plans
Opportunities for professional development and continuing education
Company
All Around Town Outdoor Services
All Around Town Outdoor Services offers landscaping, lawn care programs, pool installation, holiday lighting, and snow removal services.
Founded in 2000
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase