North End Teleservices LLC · 2 days ago
Bilingual Customer Service Representative - Full Time
Omaha, NE
Full-time
Onsite
New Grad, Entry Level
0+ years expNorth End Teleservices LLC is seeking a Bilingual Customer Service Representative to assist customers with inquiries and provide detailed information. The representative will handle inbound calls, resolve customer concerns, and document interactions while ensuring a positive customer experience.
Customer ServiceOutsourcingTechnical Support
Responsibilities
Respond to inbound customer contact/inquiries via multimedia channels including but not limited to voice and email
Research required information and resolve inquiries using available resources
Accurately provide customers with information in accordance with the program they are working
Enter information into applicable system
Identify and escalate issues as appropriate
Re-route/redirect calls to appropriate resources if applicable
Provide follow-up customer contact/inquiries where necessary
Document all information according to standard operating procedures and quality assurance guidelines
Meet/achieve productivity standards
Qualification
Required
Fluent in Spanish and English is a REQUIREMENT for this job role!
High School diploma or equivalent required
Minimum 6 months customer service/administrative/telemarketing experience required
Must be able to speak and read English clearly, professionally, and fluently
Must be able to type a minimum of 20 WPM
Experience working with a personal computer and the Windows operating system is required
The ability to effectively work within established key performance indicators/metrics is necessary
Must have demonstrated excellent interpersonal and leadership skills
Must be able to multi-task and stay organized while completing simultaneous tasks
Excellent written/verbal/interpersonal communication skills sufficient to communicate and interact effectively with customers and co-workers
Knowledge of contact center technology
Excellent typing skills must type minimum twenty
Strong Computer skills with proficiencies in Excel and Word
Excellent command of the Spanish and English language, effective use of grammar skills
Excellent communication etiquette
Great customer service is expected on every call with our customers: personalize your call, be competent with the information & assistance you deliver to your customer, patient & polite, and be initiative-taking in offering solutions and assistance
Preferred
Must have excellent communication skills and be fluent in Spanish and English, to assist our customer!
Employees will follow the work schedule assigned and must comply with the attendance and established punctuality requirements
May be required to work holidays. Overtime may be required
Company
North End Teleservices LLC
North End Teleservices is a state of the art contact center provider founded with a strong belief in urban development.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2018-10-03Debt Financing
Leadership Team
Carmen Tapio
Owner and Chief Executive Officer
Christopher Phillips
Chief Operating Officer
Recent News
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