Burlington Auto Group · 3 days ago
Automotive Sales Business Development Center (BDC) Representative - Raceway Nissan
Freehold, NJ
Full-time
Onsite
New Grad, Entry Level
$40K/yr - $65K/yrRaceway Nissan of Freehold is a premier automotive dealership in the tri-state area, seeking a motivated and customer-focused Sales Business Development Center (BDC) Representative. This role is essential to increasing dealership revenue and supporting long-term customer retention through excellent communication and consistent follow-up.
Automotive
Responsibilities
Handle inbound and outbound customer inquiries via phone, email, online chat, and internet leads, providing prompt, professional, and customer-focused responses
Schedule, confirm, and follow up on sales appointments, coordinating with customers and internal teams to maximize show rates and ensure a seamless experience
Proactively follow up on internet leads, customer inquiries, and previous appointments to maintain engagement, re-engage prospects, and drive showroom traffic
Execute customer retention and data mining outreach using CRM tools to identify repeat and replacement sales opportunities
Maintain, manage, and update customer records in the CRM and dealership systems daily, ensuring accurate tracking of leads, appointments, follow-up activity, and retention efforts
Work closely with the sales team and sales management to support dealership goals, customer needs, and revenue growth
Support dealership promotions, campaigns, and lead-generation initiatives to increase appointment volume and showroom traffic
Provide accurate information regarding current promotions, incentives, new inventory, and dealership services to potential and existing customers
Track and report on key performance metrics, including appointment set and show rates, conversion rates, customer satisfaction, and retention activity
Qualification
Required
Proven ability to set, confirm, and manage high volumes of customer appointments
Strong verbal and written communication skills with professional phone etiquette
Ability to multitask and perform effectively in a fast-paced environment
Proficiency in dealership CRM systems (VinSolutions a plus), dealership management software, and Google Workspace tools including Google Drive
Strong organizational skills with excellent attention to detail
Ability to learn, retain, and confidently present product knowledge, vehicle features, and promotions
Reliable, punctual, goal-driven, and customer-focused with a positive attitude and a strong focus on customer satisfaction and relationship-building
Saturday availability is required, with Sundays and one additional weekday off
Valid driver's license with a clean driving record
High school diploma or equivalent
Preferred
Previous experience in a BDC or sales role within the automotive industry is preferred but not required
Bilingual is a plus but not required
Additional education or training is a plus
Benefits
Comprehensive benefits package for eligible employees, including health insurance, retirement plans, and more
Ongoing training, coaching, and professional development opportunities
Supportive and team-oriented work environment
Opportunities for career growth and advancement within the dealership
Employee discounts on vehicles, service, and parts
Company
Burlington Auto Group
Burlington Auto Group is a company based out of Burlington, NJ and is currently comprised of 14 dealership locations: Allentown Kia Audi Wyoming Valley Burlington Chevrolet Burlington Chrysler Dodge Jeep Ram Burlington Hyundai Burlington Kia Burlington Volkswagen Colonial Hyundai Raceway Chevrolet Raceway Kia - Conshohocken, PA Raceway Kia - Freehold, NJ Raceway Nissan Sport Hyundai Turnersville Kia
Founded in 1996Burlington, NJ, US
501-1000 employeesFunding
Current Stage
Late StageCompany data provided by crunchbase