The Larkin Company · 11 hours ago
Employee Success Associate - Leave Administration
Phoenix, AZ
Full-time
Hybrid
New Grad, Entry Level
$50K/yr - $60K/yrThe Larkin Company is a remote-first organization seeking an Employee Success Associate specializing in Leave Administration. The role involves administering leaves of absence and ADA claims, providing excellent customer service, and coordinating with various stakeholders to ensure compliance with federal and state regulations.
ConsultingEmployee BenefitsHuman ResourcesInsurance
Responsibilities
Administer a full workload of leaves of absence and ADA claims for multiple clients, per client policies, while adhering to federal and state leave law regulations
Leave administration includes, but is not limited to, confirming leave eligibility, reviewing medical documentation, communicating with healthcare providers, client employees and members of the HR team, and confirming return-to-work
ADA administration includes, but is not limited to, engaging in the interactive discussion process on behalf of the client, documenting the process, seeking clarification as necessary, and acting as a resource for a client as they assess the request for accommodations on a case-by-case basis
Provide excellent customer service by answering phones, responding to emails, and communicating effectively with clients’ employees in a timely manner - answering questions regarding leave entitlement, client policies, and benefits
Coordinate effectively with Claim Specialists to ensure that employee claims are adjudicated timely and accurately
Draft and send letters to employees regarding leave entitlement, disability benefits, and/or the interactive discussion process
When applicable, initiate return-to-work accommodations while adhering to relevant federal regulations
Maintain high quality employee leave and ADA files according to set standards and naming conventions
Able to take on additional work with short notice (e.g. client needs to be taken over on short notice due to business needs)
When required, coordinate between short-term disability insurance carriers, worker’s compensation insurance providers, and the employee
Participate in client meetings, company-wide off-site meetings, and training programs which may require some infrequent travel
Available to back up multiple accounts
Perform other duties as assigned in order to meet business needs
Expected to work 40 hours per week
Expected to report to the office biweekly (if an office is acquired in Phoenix in the future)
Expected to be a self-starter who can work independently, take initiative, actively participate in team discussions and collaborate effectively while working in a remote-first environment
Qualification
Required
A four-year college degree in a similar or related field
Proficient typing and strong knowledge of MS Word
A passion for excellent customer service
Ability to prioritize tasks and focus on the most important ones
Ability to communicate effectively with colleagues, leadership, clients, and employees
Have a system for keeping track of work to ensure that the work is done on time and accurately
Ability to identify and solve problems quickly and efficiently
Willing to learn and take on new challenges
Takes the initiative to understand the why behind things
Receptive to feedback and embraces continuous improvement
Planning ahead, managing time well, being on time, and thinking of better ways to do things
Being helpful, respectful, approachable and team-oriented, building strong working relationships and contributing to a positive work environment
Excellent follow through and common sense
Excellent attention to detail
Strong organizational, quantitative, and verbal/written communications skills
Ability to comprehend a variety of informational documents including, but not limited to, disability plan documents and client leave policies
Ability to comprehend and interpret a variety of reference books and manuals including administrative manual, personnel policies, and state and federal regulations
Ability to keep abreast of any changes in law, policy, methods, procedures, etc. as they pertain to clients
Company
The Larkin Company
The Larkin Company renders custom solutions in disability management and leave services for disabled employees.
Founded in 2001
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jack Larkin
President & CEO
Company data provided by crunchbase