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City of Richmond, Virginia · 6 hours ago

Benefit Programs Specialist I

Richmond, VA

Full-time

Onsite

New Grad, Entry Level

The City of Richmond is committed to nurturing talent and fostering growth opportunities within its workforce. They are seeking a Benefit Programs Specialist I to determine eligibility for various social services government assistance programs while providing exceptional customer service.

Government Administration

Responsibilities

Conducts interviews of persons to determine eligibility for assistance and re-determines their continuing eligibility

Explains nature of temporary assistance benefit programs and determines reasons and need for assistance

Processes applications for financial assistance and diversion; explains client responsibilities, rights and program availability

Evaluates consistency and completeness of data secured, and where indicated substantiates its accuracy

Computes assistance plans; Determines the need for and amount of allowances for special circumstance items

Evaluates such social factors as education, work experience, and levels of social functioning; and

Evaluates employability of clients and explores potential sources of income

Handle changes in client status by updating information on systems and adjusting benefits

Referring customers to other resources/services within the City and outside agencies

Educating customers on their rights and responsibilities

Verifying information through correspondence, telephone and in-person interviews

Preparing case narratives/documentation

Performing other related duties as required

Qualification

Microsoft Office SuiteCustomer serviceInterviewing techniquesMathematical computationBilingual experienceRecord keepingConflict resolutionEffective communication

Required

Some knowledge of: basic human behavior; mathematics to calculate percentages, formulas and averages to solve mathematical problems; and interviewing techniques such as data collection and investigation

Demonstrated skills in Microsoft Office Suite; social perceptiveness; conflict resolution; record keeping; basic mathematical computation; Reading comprehension; effective oral and written communication and customer service

Demonstrated ability to communicate effectively both orally and in writing; interview, gather information, and evaluate situations; analyze information; apply common sense understanding to carry out instructions furnished in written or oral form; exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions; use various types of automated technology to establish and maintain case records, access and retrieve data, create reports and manipulate data; maintain professional ethics related to confidentiality; and establish and maintain effective working relationships with others in a positive and tactful manner under sometimes stressful situations

High school diploma supplemented with additional training and related work experience

An equivalent combination of training and experience which provides the required knowledge, skills and abilities may be used to meet the minimum qualifications of the classification

None required

Preferred

Bilingual experience is preferred

Benefits

Virginia Retirement System (VRS)

Language Incentive

Referral Bonus

Tuition Assistance Program

Company

City of Richmond, Virginia

Founded in 1737

Richmond, Virginia, USA

1001-5000 employees

http://www.rva.gov/

Funding

Current Stage

Late Stage

Leadership Team

Lawson Wijesooriya

Chief of Staff

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