City of Richmond, Virginia · 16 hours ago
Administrative Technician, Senior - Economic Support & Independence
Richmond, VA
Full-time
Onsite
Mid, Senior Level
3+ years expCity of Richmond, Virginia is seeking a highly qualified individual for the position of Administrative Technician, Senior to provide high-level administrative support to the Department Deputy Director, Senior of Economic Support & Independence Division. The role involves independent decision-making for routine transaction processing and providing specialized program information alongside general administrative duties.
Government Administration
Responsibilities
Serving as the Division's receptionist and providing varied administrative support to the Deputy Director
Preparing correspondence related to hiring, promotions, special assignments and assists Deputy Director with all new hire-related documents/activities
Preparing reports, correspondence, schedules, memos, presentations, and meeting minutes
Preparing, sorting, prioritizing and distributing incoming and outgoing mail, and maintaining computer tracking system for electronic mail
Scheduling appointments, meetings, conferences, training events and maintaining calendars, and faxing and copying documents
Monitoring inventory and ordering supplies
Initiates payments, travel advances/settlements and/or payroll and overtime reconciliation
Receiving and following up on phone calls/other communication from internal and external customers, etc
Track and assist with resolving escalated inquiries/complaints
Collaborate with department heads to conduct process reviews, identifying efficiency improvements
Serve as a subject-matter expert for administrative processes, systems, and policies
Review work for accuracy, completeness, and adherence to policies and procedures
Act as a liaison between divisions, leadership, and external stakeholders
Other related duties as assigned
City of Richmond Department of Social Services employees may be required to work during times of declared emergencies
Qualification
Required
High School Diploma or GED
Three years of related clerical or office support experience
An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification
Considerable knowledge and experience with software such as Microsoft Word, Excel, and Outlook, Administrative and clerical procedures, and business principles and managing files and records, and designing forms
Demonstrated skills in entering data accurately; maintaining confidentiality; utilizing critical thinking and analytical skills to solve problems and demonstrating excellent customer service
Demonstrated ability to follow established procedures; work independently with little supervision; use sound judgement and decision-making; attention to detail and prioritize multiple responsibilities
A Notary Public designation may be required for some assignments
Preferred
Associate's or Bachelor's Degree in Business-related field and three (3) or more years of relevant experience
Demonstrated skills in operating computers and using word processing, spreadsheets, email, database, presentation software applications and the Internet
Data entry skills with attention to detail and accuracy
Excellent customer service skills and ability to interact in a professional manner with all levels of agency personnel and a diverse public, including all those seeking social services
Knowledge of alpha/numeric filing systems
Ability to communicate effectively both verbally and in writing
Ability to proof documents for grammatical corrections
Working knowledge of basic math, accounting and/or bookkeeping
Benefits
Virginia Retirement System (VRS)
Language Incentive
Referral Bonus
Tuition Assistance Program
Company
City of Richmond, Virginia
City of Richmond, Virginia
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Lawson Wijesooriya
Chief of Staff
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