Customer Communication Center Supervisor jobs in United States
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Inside Higher Ed · 2 days ago

Customer Communication Center Supervisor

positionAtlanta, GA
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
money$49K/yr - $57K/yr
date1+ years exp

Inside Higher Ed is a dynamic organization focused on excellence in facilities management. They are seeking a Supervisor for the Customer Communication Center to manage and supervise the functions of the center while leading a team of customer service representatives.

Digital MediaEducationHigher EducationJournalismRecruiting

Responsibilities

Manages, organizes, and supervises all functions of the Facilities Customer Service Center
Supervises a team of customer service representatives and manages coverage of the Customer Service Center from 7:00 a.m. to 5:15 p.m
Manages Facilities service requests
Maintain work order request
Supervises move and FMR requests
Manages FMSD Downtown uniforms, including fitting, ordering, exchanging, and returns
Maintains uniform records for downtown
Other duties as assigned

Qualification

Supervisory experienceCustomer service principlesData analysisFacilities knowledgeEffective communicationOrganizational skills

Required

Bachelor's degree and one year of supervisory experience in construction, maintenance, HVAC, or repair trades; or high school diploma or GED and five years supervisory experience in construction, maintenance, HVAC or repair trades; or a combination of education and related experience

Preferred

Ability to supervise and direct the work of others
Ability to communicate effectively verbally and in writing
Knowledge of customer service principles and standard operating procedures
Ability to analyze and report data
Knowledge of facilities, equipment, maintenance, and custodial standards
Exceptional organizational and record-keeping skills

Benefits

Health
Dental
Vision
Tuition assistance
Retirement

Company

Inside Higher Ed

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Inside Higher Ed is the online source for news, opinion, and jobs related to higher education.
dateFounded in 2004
location
Washington, District of Columbia, USA
people-size51-200 employees
web-link
https://www.insidehighered.com/

Funding

Current Stage
Growth Stage
Total Funding
unknown
2022-01-10Acquired
2006-08-31Series Unknown

Leadership Team

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Stephanie Shweiki
Director, Foundation Partnerships
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