City of Richmond, Virginia · 11 hours ago
Benefit Programs Specialist III*
Richmond, VA
Full-time
Hybrid
Mid Level
4+ years expThe City of Richmond, Virginia is seeking a highly qualified Benefit Programs Specialist III to join their Department of Social Services. The role involves interviewing clients for assistance, determining eligibility for benefit programs, and managing cases while ensuring compliance with policies and procedures.
Government Administration
Responsibilities
Interviews persons for assistance, obtains necessary information, and re-determines their continuing eligibility
Explains benefit programs and determines reasons and need for assistance
Processes applications for financial assistance and diversion; determines eligibility for assistance and benefit levels using automated systems and manual methods
Interprets policies and procedures applicable to the various programs
Monitors cases for changes in recipient circumstances and implements changes to appropriately reflect benefit level within guidelines
Evaluates employability status of clients and explores potential sources of income; explains client responsibilities, rights and program availability
Refers clients to service worker as the result of overall assessment of situation; prepares reports and maintains client records
Identifies possible fraud and makes appropriate referrals; evaluates consistency and completeness of data secured, and where indicated substantiates its accuracy
Explains programs and rights/responsibilities of applicants and recipients
Explores other possible sources of income
Computes assistance plans
Determines the amount of allowances for special circumstance items such as household equipment
Identifies clearly discernible social problems and makes referrals to Social Workers
Provides applicants or recipients with information about other agencies where they may go for services as needed
Explains a variety of programs under the social services umbrella such as employment services, child support services and child care services
Performs other duties as assigned
City of Richmond Department of Social Services employees are considered essential personnel may be required to work during inclement weather and times of declared emergencies
Qualification
Required
Strong customer service skills
Effective time management abilities
Exceptional computer skills
Strong analytical skills for interpretation of policy and procedures
Expertise in implementation
Excellent organizational skills
Excellent interpersonal skills
Some knowledge of basic human behavior
Mathematics to calculate percentages, formulas and averages
Interviewing techniques such as data collection and investigation
Demonstrated skills in Microsoft Office Suite
Social perceptiveness
Conflict resolution
Record keeping
Basic mathematical computation
Reading comprehension
Effective oral and written communication
Customer service skills
Ability to communicate effectively both orally and in writing
Ability to interview, gather information, and evaluate situations
Ability to analyze information
Ability to apply common sense understanding to carry out instructions
Ability to exercise sound judgment, discretion, tact and resourcefulness in solving problems
Ability to use various types of automated technology to establish and maintain case records
Ability to access and retrieve data, create reports and manipulate data
Ability to maintain professional ethics related to confidentiality
Ability to establish and maintain effective working relationships with others in a positive and tactful manner under stressful situations
High school diploma with experience in benefit programs and use of computer software and hardware
Minimum of 4 years of eligibility experience in human services benefit programs
Completion of required Benefit Programs training
Preferred
Completed training and maintained proficiency in a minimum of six programs (e.g., SNAP, F&C, ABD, EA, or TANF), including specialized programs (e.g., LTC, AG, Refugee Assistance, General Relief)
Experience in mentoring new employees
Bilingual experience
Benefits
Virginia Retirement System (VRS)
Language Incentive
Referral Bonus
Tuition Assistance Program
Company
City of Richmond, Virginia
City of Richmond, Virginia
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Lawson Wijesooriya
Chief of Staff
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