Blupace Tech · 7 hours ago
Field Service Technician
Syracuse, NY
Contract
Onsite
Mid LevelBlupace Tech is seeking a Field Service Technician to provide second-level support for end-user computing devices. The role involves diagnosing and repairing hardware and software issues, assisting in device deployment, and maintaining clear communication with users to ensure effective support and service delivery.
Information TechnologyMobile AppsSoftwareUX Design
Hiring Manager
Avinash M Ram
Responsibilities
Provide second-level support for end-user computing devices such as desktops, laptops, tablets, and peripheral equipment
Diagnose and repair hardware and software problems, including application errors, network connectivity issues, and system configuration challenges
Assist in the rollout of new devices, ensuring proper configuration and compatibility with existing systems
Conduct routine maintenance and updates for end-user devices, ensuring compliance with organizational policies and standards
Install and configure software applications, operating systems, and security patches
Maintain clear and professional communication with end-users to provide updates, guidance, and resolutions to their queries
Educate users on best practices for device usage, security protocols, and troubleshooting techniques
Document resolutions, create guides, and contribute to the knowledge base for common issues
Qualification
Required
Proficiency in troubleshooting hardware and software for Windows, macOS, and Ubuntu
Experience with Active Directory, Office 365, VPNs, and other enterprise-level tools
Knowledge of ITIL practices and principles for effective incident and problem management
Familiarity with imaging tools, remote support tools, and ticketing systems
Strong communication skills to effectively interact with users, team members, and management
Ability to manage time efficiently and prioritize tasks in a dynamic environment
Customer-centric approach with a focus on delivering high-quality services
Company
Blupace Tech
Blupace Tech is your trusted partner for digital evolution—empowering enterprises for over 20+ years through intelligent transformation and innovation.
Founded in 2008
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase