Living For Tomorrow · 4 hours ago
Remote Inbound Banking Support
United States
Contract
Remote
New Grad, Entry LevelLiving For Tomorrow is a company focused on providing banking support services. They are seeking an Inbound Banking Support agent who will serve as the first point of contact for customer inquiries and resolve issues related to personal and business banking.
Telecommunications
No H1B
Responsibilities
Serve as the first point of contact: Address customer inquiries and concerns regarding personal and business banking via inbound telephone calls
Resolve account issues: Assist callers with retail, commercial and online banking matters, including debit card questions, fraud alerts, identity theft, policy and procedural guidance, and everyday account maintenance
Identify opportunities: Recognize cross‑sell opportunities and suggest referrals to other banking products or services where appropriate
Maintain confidentiality: Deliver precise, secure and confidential service to protect customer data and comply with banking regulations
Document interactions: Record call details and resolutions in the client’s system for each interaction to ensure consistent and accurate follow‑up
Qualification
Required
Serve as the first point of contact: Address customer inquiries and concerns regarding personal and business banking via inbound telephone calls
Resolve account issues: Assist callers with retail, commercial and online banking matters, including debit card questions, fraud alerts, identity theft, policy and procedural guidance, and everyday account maintenance
Identify opportunities: Recognize cross‑sell opportunities and suggest referrals to other banking products or services where appropriate
Maintain confidentiality: Deliver precise, secure and confidential service to protect customer data and comply with banking regulations
Document interactions: Record call details and resolutions in the client's system for each interaction to ensure consistent and accurate follow‑up
Mandatory and paid: All agents must complete a paid certification program before servicing customers. Training combines instructor‑led sessions with self‑study modules
Phase 1 – Instructor‑Led & Self‑Study (Mar 2 – Mar 25, 2026): Approximately 19 days of training, with six hours per day of instructor‑led instruction and self‑study. Agents will learn about the client's systems, applications and policies to ensure high levels of compliance
Phase 2 – Certification Call‑Taking (Mar 26 – Apr 6, 2026): Apply what you've learned by handling live calls while receiving feedback from instructors. Agents must serve a minimum of 10 hours per week during this phase as outlined in the Statement of Work
Class schedule: Classes are held Monday–Friday in six‑hour blocks, with two available time slots: 9:00 a.m. – 3:00 p.m. ET or 3:00 p.m. – 9:00 p.m. ET. There is no class on Friday, April 3rd. 100 % attendance is strongly encouraged for success
Completion criteria: Agents must pass all assessments with scores of 85 % or higher, achieve 85 % on two quality evaluations during the first five days of calls, complete all self‑paced modules (including compliance and security awareness training), and limit errors during call‑taking to remain eligible for production
Telephone line: One of the following is required: a Plain Old Telephone Service (POTS) line, cable telephony, a digital phone service directly connected to your router/modem, or a VoIP service using a physical desktop telephone
Headset and phone: A hardwired telephone and headset or keypad/headset (e.g., AGPTek or Plantronics) for voice calls
Computer: A Windows 11 PC (fully patched) with at least 8 GB RAM and a compatible processor; dual monitors are strongly recommended
Internet: A wired connection from your router or modem for stability
Mobile device: An Apple or Android smartphone for secondary code verification and photo ID verification
Webcam: Required during class for engagement activities and security checks
Background check and drug screening: A third‑party vendor will conduct a background check and drug screening during enrollment. You will receive instructions via email to schedule your drug screening, and it must be completed at least seven days prior to the start of class. A fee is required, paid directly to the vendor
Photo ID verification: You will be prompted to submit photos of the front and back of your driver's license/ID card and take a selfie using your mobile device during enrollment. A PC scan will verify your equipment before class, and a facial authentication step will be required each time you log in to the virtual classroom
This opportunity is open to U.S. residents only. Customer service agents work as independent contractors and are responsible for any taxes, expenses and equipment associated with performing this role. Consult a tax professional if you have questions about your obligations as a 1099 contractor
Benefits
Mandatory and paid: All agents must complete a paid certification program before servicing customers.
Company
Living For Tomorrow
Living For Tomorrow LLC is a virtual call center. Helping Men, Women & Students connect with work from home jobs.
Founded in 2017
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase