Knowledge Services · 13 hours ago
DFR - Eligibility Assistant Working Lead - R3
Fort Wayne, IN, US
Full-time
Onsite
Entry, Mid Level
2+ years expKnowledge Services is a certified woman-owned professional services organization, and they are seeking an Eligibility Assistant Working Lead to mentor and support Eligibility Assistants assisting Indiana residents with public assistance applications. The role involves acting as a liaison between Knowledge Services and DFR Management, ensuring policies are followed, and providing ongoing training and support to staff.
Cloud ManagementConsultingHuman ResourcesInformation ServicesInformation TechnologyService IndustrySoftware
Responsibilities
Mentor Eligibility Assistant staff
Travel to DFR offices within the Region as scheduled/needed (daily/weekly travel)
Support and coach the Eligibility Assistant staff
Ensure policies and procedures are followed as instructed by DFR Local Office Management
Instruct and implement procedural changes from management
Submit daily and weekly reporting of activities conducted while assisting Eligibility Assistant staff
Provide further direction and ongoing training to Eligibility Assistant staff
Production support provided as needed
Qualification
Required
Eligibility Assistant experience
Highly organized and analytical
Able to provide clear and concise direction
Leadership skills
Patience in working with others
Strong written and verbal skills
Solid computer skills, including Word, Excel, and Outlook
Independent worker who is a self-starter
Strong customer service background
High School Diploma or GED
Preferred
Bachelor or Associate degrees in Counseling or Social Services
2 years' experience in a social service environment, state or local government
Company
Knowledge Services
Knowledge Services is a certified woman-owned business enterprise (WBE) that is reshaping how public and private organizations work together to better serve our nation.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Fred Brittain
Vice President of Information Security
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