Sonic Automotive · 1 day ago
Service Advisor - Philpott Hyundai
Nederland, TX, US
Full-time
Onsite
Entry Level
$40K/yr - $100K/yr
1+ years expSonic Automotive is a multi-billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country. As a Service Advisor, you will be responsible for providing outstanding customer service and ensuring the smooth operation of the service department, acting as a liaison between customers and technicians to ensure timely vehicle service and repair.
AutomotiveCustomer ServiceRetail
No H1B
Responsibilities
Greet customers in a friendly and professional manner
Listen to customers' concerns and accurately document their vehicle issues
Provide detailed explanations of recommended services and repairs
Communicate estimated costs and obtain customer approval for services
Schedule appointments and manage service bay availability
Coordinate with the service technicians to ensure timely completion of repairs
Update customers on the status of their vehicles throughout the service process
Provide accurate repair timelines and inform customers of any delays
Create and maintain detailed service records for each customer
Prepare and explain invoices to customers, including a breakdown of services performed
Process payments and handle any billing inquiries
Follow up with customers after service to ensure satisfaction and address any concerns
Resolve customer complaints or issues promptly and professionally
Stay informed about the latest automotive technologies and services
Provide customers with information about maintenance schedules and recommended services
Qualification
Required
1+ years of experience as a Service Advisor in an automotive dealership
Strong communication and customer service skills
Knowledge of automotive systems and basic technical understanding
Ability to multitask and thrive in a fast-paced environment
Excellent organizational and time-management skills
Familiarity with service department operations and procedures
Valid driver's license and a clean driving record
All applicants must be authorized to work in the USA
All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license
Preferred
Experience using and working with CDK
Benefits
Medical, Dental & Vision Insurance
401(k) with Company Match
Paid Time Off that Grows with You
Sundays Always Off
Closed on Thanksgiving & Christmas
Employee Pricing on Purchases & Leases
Free & Discounted Gym Membership Options
Exclusive Travel Deals on Hotels, Rentals & Airfare
Career Growth in a Fortune 500 Company
Company
Sonic Automotive
Sonic Automotive, as a Fortune 500 company and member of the Russell 2000 Index, is among the largest automotive retailers in the United
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$92.37M2009-05-13Post Ipo Equity· $92.37M
1997-11-11IPO
Leadership Team
Heath R. Byrd
Chief Financial Officer
John Perez
Director Of Organizational Development
Recent News
Holzer & Holzer
2025-10-30
Company data provided by crunchbase