Astound LLC · 1 month ago
Internet Technician Lead
Garberville, CA
Full-time
Onsite
Entry, Mid Level
$26.80/hr - $37.52/hr
2+ years expAstound LLC is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities through innovative technology. The Internet Technician Lead is responsible for residential and commercial installations, service/repair, and customer education, ensuring high-quality service and communication with leadership and dispatch.
CommercialLightingProfessional ServicesResidential
Responsibilities
Residential and Commercial install, service/repair, and disconnects* (data, video, phone) on customer premises
Assist supervisors and technicians with escalations and specialized work orders
Ensure/record correct RF and signal levels within specifications
Communication with leadership and dispatch as needed
Customer education
Operate company vehicle in safe and responsible manner
Participation in a 24/7 on-call rotation
Other duties as assigned
Qualification
Required
2+ years experience as a technician in the telecommunications industry
6+ months satisfactory metrics with Hybrid Fiber-Coaxial (HFC) network experience preferred
Proficiency in problem-solving, time management, and basic computer skills
Experience with power tools, reading and interpreting NIMS and AutoCAD maps
Must possess a working knowledge of phone/IP networks and POS systems
Ability to effectively communicate the differentiation
Strong customer service skills
Strong verbal and written communication skills
Ability to work effectively, both independently and as part of a team
Must possess a valid driver's license with a satisfactory driving record compliant with the company policy
High school diploma or equivalent
Benefits
401k retirement plan, with employer match
Insurance options including: medical, dental, vision, life and STD insurance
Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
Floating Holiday: 40 hours per year
Paid Holidays: 7 days per year
Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
Tuition reimbursement program ( after 1 year of employment up to $4,000.00 per calendar year)
Employee discount program ( If in our serviceable area)
Company
Astound LLC
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase