Duikteam Merou Arnhem · 1 day ago
ITM Express Teller (PT)
Texarkana, TX
Full-time
Onsite
Entry Level
1+ years expDuikteam Merou Arnhem is seeking an ITM Express Teller to assist members with financial transactions through the ITM. The role involves providing exceptional member service, educating members on ITM operations, and ensuring compliance with regulatory requirements.
Travel Arrangements
Responsibilities
Responsible for maintaining superior and personable member service; comfortable in front of a camera, reliable in their attendance; accurately post transactions; maintain a professional demeanor; greet members in friendly-welcoming manner; attentive to member transactional needs; cooperative with members, co-workers, and management; look for opportunities to surprise members by exceeding their expectations and making them feel important
Responsible for patiently educating and instructing members on how to operate the ITM
Responsible for assisting members with deposits, withdrawals, check entries, and cash withdrawals along with other functions through the ITM. Accurately post and balance transactions on multiple platforms daily while making the member interaction seamless
Responsible for overall functions of Express Central. Appropriately submit for supervisor approval insurance checks, endorsements, suspicious items, check hold exceptions and large transaction amounts
Work collaboratively with staff, branches, and departments in the best interest of serving members effectively and efficiently
Responsible for maintaining an in-depth knowledge of RRCU products and services to provide information and answer member questions. Cross-sell products and services as appropriate
Ensures proper reconciliation within the ITM platform and personal drawer
Responsible for compliance with regulatory and CTR requirements
Aware and attentive to suspicious situations or potential fraudulent items. Takes the lead in handling difficult situations and/or members
Responsible for reporting issues or problems within the ITM/ATM fleet. Maintains a working understanding of operations and functionality of the hardware and software
Adheres to all Red River Employees Federal Credit Union policies and procedures
Performs other related duties as assigned
Qualification
Required
One year or more of experience in a financial institution or a credit union, working in a teller or member service position
High school diploma or the equivalent, with some college preferred
Competent computer skills and use of standard office equipment, ITM/ATM hardware/software
Comfortable on camera
Possess exceptional communication skills
Must be able to communicate with members and employees regarding services, policies, and procedures
Exemplifies a professional demeanor. Must be friendly, helpful, attentive, and reliable
Ability to meet, speak, and deal effectively with people, being professional always
Must maintain a neat and professional appearance
Must be organized, accurate and proficient in performing job duties
Willing to work extended hours, weekends, and some holidays
While the following list is not exhaustive and may be supplemented, identified physical requirements include the ability to operate normal office equipment, some lifting, not to exceed 25 pounds, long periods of sitting, and work-related stress
Ability to follow the core values of Team-Focused, Excellence, Authenticity, and Leading in Innovation
Company
Duikteam Merou Arnhem
The third oldest scuba diving team in NL, founded in september 1960, based in Arnhem NL.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase