Nikon Metrology · 12 hours ago
IT Administrator
Brighton, MI
Full-time
Hybrid
Entry, Mid Level
2+ years expNikon Metrology is seeking an IT Administrator who will be responsible for maintaining the company’s IT network, servers, security systems as well as user endpoints. The role includes providing technical support, diagnosing network problems, and managing IT infrastructure to ensure a high level of end user satisfaction.
Mechanical Or Industrial Engineering
Responsibilities
Technical Support & Troubleshooting
Diagnose and resolve issues with computer hardware, software, and network connectivity
Respond to user inquiries and provide technical support
Guide users through step-by-step solutions to common problems
System & Software Management
Install, configure, and maintain operating systems, applications, and other software tools
Manage user accounts, permissions, and security settings
Perform system updates and deploy new hardware and software to users
IT Infrastructure & Maintenance
Execute operational tasks related to IT infrastructure projects supporting business operations and security
Monitor and maintain servers, storage, and other IT infrastructure components
Implement and manage data backup (local & offsite) and recovery solutions
Communication & Documentation
Log and prioritize support requests using a ticketing system
Create and maintain knowledge base articles and technical documentation
Communicate clearly and empathetically: with both technical and non-technical users
Escalate complex issues to other team members or external support providers
End user focus
Ensure a high level of end user satisfaction by providing timely and efficient support
Follow up with users to ensure that issues are resolved to their satisfaction
Gather and relay feedback
Qualification
Required
Minimum of two (2) to four (4) years prior experience with providing workstation support
The ability to prioritize, be attentive to details, maintain confidentiality, and provide exceptional client service required
Demonstrated communication, interpersonal, organizational, analytical, problem-solving and computer skills required
A sense of urgency and a commitment to timely completion of projects. Attention to detail along with commitment to quality and confidentiality
Full professional proficiency in English, written and spoken
Associate's degree in Computer Technology or related field
Preferred
Certifications such as MCSE /CompTIA A+ / Network+ / Security+ or Microsoft 365 Certified
Proficiency in troubleshooting, configuring, and maintaining Windows 10 and 11, Windows server 2016, 2019 and 2022
Ability to diagnose, resolve, and install issues with computers, servers, printers, mobile devices, and various applications
Knowledge of network principles, including TCP/IP, DNS, DHCP and firewalls for network setup and troubleshooting
Knowledge of frameworks like ITIL and relevant tools
Understanding and implementing cybersecurity best practices, including managing firewalls, security measures, and data security
User account management, group management, OU management, Group Policy Object (GPO) configuration, deployment, and troubleshooting
Microsoft Office 365 and other common desktop applications
Awareness of all mainstream mobile technologies (Apple)
Experience using remote access tools for efficient user support
Benefits
In office and hybrid working dynamics + refresh days!
Competitive compensation
Training/advancement opportunities
Tuition reimbursement
Industry leading medical, dental, vision plans and many more benefits
Company
Nikon Metrology
Nikon has harnessed the power of lenses to contribute to the advancement of imaging culture and sciences.
501-1000 employees
H1B Sponsorship
Nikon Metrology has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2021 (1)
2020 (2)
Funding
Current Stage
Late StageCompany data provided by crunchbase