ATA Services, Inc. · 2 days ago
Remote Helpdesk Support
United States
Full-time
Remote
New Grad, Entry Level
$21/hr - $21/hrATA Services, Inc. is currently seeking to hire Remote Helpdesk Support staff for a temporary assignment. The role involves providing Tier 1 support for the Professional Development Information System (PDIS), managing tickets, and ensuring user satisfaction.
ConsultingRecruitingStaffing AgencyTechnical Support
Responsibilities
Respond to PDIS-related inquiries received via email
Create and manage tickets in FreshService ITSM for all requests
Provide Tier 1 support, including answering general questions, assisting with login issues, password resets, and navigation
Escalate complex issues to Tier 2 or appropriate technical teams
Maintain accurate documentation of all interactions and resolutions in FreshService
Provide Tier 1 support, manage tickets, escalate issues
Monitor performance and approve escalations
Timely response to all incoming PDIS support emails
Accurate ticket creation and updates in FreshService
Weekly status report summarizing ticket volume, resolution times, and escalations
Qualification
Required
Experience in IT helpdesk support
Familiarity with FreshService ITSM
Strong communication and customer service skills
Ability to work remotely
Candidates MUST live in New Mexico
Company
ATA Services, Inc.
ATA Services, Inc.
Founded in 1994
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kari Knowles, SPHR, SHRM-SCP
Chief Operating Officer
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