Hinge Health · 2 days ago
Growth Marketing Manager, GROMO
San Francisco, CA
Full-time
Hybrid
Mid, Senior Level
6+ years expHinge Health is building the world’s most patient-centered Digital Musculoskeletal (MSK) Clinic™. They are seeking a Growth Marketing Manager to lead error management processes, provide QA support for marketing deployments, and foster a culture of quality and operational excellence.
Health CareMedicalTherapeutics
Responsibilities
Own the end-to-end error management process, including intake, triage, severity assessment, escalation, containment coordination, RCA facilitation, and follow-through tracking
Lead structured, blameless post-incident investigations and produce clear root cause analysis that translates into durable upstream fixes and prevention guardrails
Serve as the operational lead for incident and issue communication with cross-functional partners, including client-facing stakeholders, translating technical findings into clear business impact, timelines, and resolution plans
Provide hands-on QA execution and surge support during high-volume and high-risk periods, performing end-to-end validation of complex campaigns including segmentation logic, HTML rendering, dynamic personalization, and platform-level behavior in Iterable and Salesforce
Partner closely with the Troubleshooter function to standardize intake, reduce time-to-resolution, improve escalation quality, and decrease repeat issue volume through systemic prevention work
Champion adoption of AI tools and AI-enabled workflows to automate routine validation, anomaly detection, and RCA support, shifting QA work from manual checking to higher-leverage oversight
Build practical team enablement that increases technical depth and consistency across QA execution, including reusable templates, checklists, investigation guides, and AI workflow examples
Partner with MarTech Engineering to implement technical guardrails such as automated validation, monitoring/observability improvements, and preflight checks that prevent errors before deployment
Partner with Growth Product to surface systemic risk, inform requirements and rollout plans, and reduce quality escapes through scalable product and platform design
Develop reporting and dashboards that provide visibility into error trends, severity, recurrence, time-to-resolution, and prevention effectiveness, enabling accountability and prioritization across teams
Identify operational friction points and recurring failure modes and drive continuous improvement efforts that increase throughput while preserving quality and compliance
Qualification
Required
Bachelor's degree in Marketing Operations, Computer Science, Business, Operations or a related technical field
6+ years of experience in Marketing Operations, Quality Operations, Technical Operations, or a closely related operational domain
Demonstrated ownership of error/incident management processes, including investigation leadership and cross-functional follow-through
Strong technical fluency across marketing technology ecosystems, including experience operating in platforms such as Iterable and Salesforce
Proficiency in SQL for segmentation validation and data sanity-checking
HTML/CSS fluency for template troubleshooting and rendering validation
Demonstrated strong ability to lead critical conversations with non-technical stakeholders and translate technical issues into clear, executive-ready communication, particularly under pressure, delivering accurate information quickly
Proven ability to drive accountability and outcomes through influence across multiple partner teams
Proven operational agility with demonstrated ability to switch seamlessly between strategic leadership and tactical execution
Preferred
Experience implementing AI/LLM tools into operational workflows to improve speed, accuracy, and scalability
Experience partnering with engineering and product teams on prevention guardrails, validation automation, and observability
Scripting or automation experience (e.g., Python, JavaScript, Google Apps Script) in support of operational quality improvements
Experience operating in regulated or privacy-forward environments and applying rigorous validation standards in production workflows
Familiarity with tools such as Asana, Jira, and data visualization platforms (e.g., Looker, Tableau, Mode)
Benefits
On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.
Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.
Manage your own learning and development, physical well-being, and work-from-home needs with diverse stipends.
Company
Hinge Health
Hinge Health is a digital clinic for joint, and muscle care, pelvic pain, bowel, and bladder control.
1001-5000 employees
H1B Sponsorship
Hinge Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (32)
2024 (18)
2023 (9)
2022 (17)
2021 (13)
2020 (7)
Funding
Current Stage
Public CompanyTotal Funding
$1.03BKey Investors
Bessemer Venture PartnersInsight PartnersAtomico
2025-05-22IPO
2021-10-28Series E· $400M
2021-10-28Secondary Market· $200M
Leadership Team
Daniel Perez
Co-Founder, CEO
Gabriel Mecklenburg
Co-founder, Executive Chairman
Recent News
2026-01-08
2026-01-06
Company data provided by crunchbase