Astound LLC · 3 hours ago
Internet Technician
Midland, TX
Full-time
Onsite
New Grad, Entry Level
$16/hr - $22.62/hr
0+ years expAstound LLC is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. The Internet Technician will perform residential installs and disconnects, ensuring a positive customer experience and maintaining communication with leadership while operating safely and effectively.
CommercialLightingProfessional ServicesResidential
Responsibilities
Performs residential installs and disconnects* (data, video, phone) on customer premises according to organizational standards and specs
Provide a positive customer experience by ensuring/recording correct RF and signal levels within specifications before completion, thereby reducing the possibility of repeat phone calls and truck rolls due to errors
Maintain appropriate levels of communication with leadership and dispatch, ensuring a highly productive route while sustaining performance metrics, safety and time management
Provide customer education in the form of subject-matter expertise, focusing on both new/existing products and services, along with potential upsell opportunities on products and services that may increase customer satisfaction
Operate company vehicle in safe and responsible manner
Other duties as assigned
Qualification
Required
High school diploma or equivalent
0 (Entry Level) experience
Maintain satisfactory driving record and have a valid driver's license
Knowledge of Ladder; Hand or Power Tools
Customer Service
Communication (verbal, written)
Basic Computer Skills
Aptitude to learn skills
Problem solving
Time Management
Teamwork
Working alone
Benefits
401k retirement plan, with employer match
Insurance options including: medical, dental, vision, life and STD insurance
Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
Floating Holiday: 40 hours per year
Paid Holidays: 7 days per year
Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
Tuition reimbursement program
Employee discount program
Company
Astound LLC
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase