Sports Basement · 2 days ago
Bike Dept Staffer
Berkeley - BERKELEY, CA 94703
Full-time
Onsite
Mid Level
$20/hr - $20/hrSports Basement is a sporting-goods retailer that has been a community hub since 1998, offering the best brands at basement prices. The Bike Department Staffer is responsible for maintaining the department's operations, providing exceptional customer service, and supporting the management team in achieving daily goals.
ApparelConsumer GoodsE-CommerceFashionLeisureLifestyleRetailSports
Responsibilities
Implement company core values, policies, procedures, and safety measures
Demonstrate the SB value “OK is not OK” in all aspects of your role
Demonstrate good judgment in all situations
Hustle throughout your shift in a fast-paced environment
Remain positive in challenging situations and offer creative solutions to problems
Provide outstanding (WOW) customer service
Train SB staff when needed to utilize SB tools to create WOW experiences
Expert in home zone/department and proficient in one other department to provide excellent on-the-spot customer service
Your Manager or General Manager can require you to be a POS Level 4 as a part of your Senior Staffer requirements
Learn to implement SB's Security Policy
Identify merch priorities for their zone/department and work with their lead and manager to create a daily plan of action
Work with their Supervising Manager to learn and understand department goals, maintain cleanliness & organization within the zone/department
Collaborate with the merchandising team to create awesome department/zone displays
Work with department staff and Merchandising Team, to ensure all incoming product is merchandised efficiently, effectively, and safely
Maintain open communication; zone/department staff find you approachable and are comfortable coming to you with questions, concerns or issues
Actively participate in zone/department trainings and clinics
The point person for training zone/department staff when needed
Stay up-to-date with all company information and quickly implement department initiatives
Remain aware of daily goals and keep track of store performance against set goals
Work with their manager to complete daily operations in the assigned zone/department
Actively seek out improvement opportunities for your assigned zone/department
Remain proactive and understand how to prioritize daily workload
Assists to delegate and give clear instructions to store staff with oversight of the department manager; works efficiently with staff to complete daily tasks
Effectively communicate both written and verbally
Understand the charm of Sports Basement, and create a positive and fun vibe that elevates the customer and staff experience
Qualification
Required
Must be able to work at least one weekend day
Ability to create a WOW experience for every customer
Strong verbal and written communication with customers and staff
Attention to detail
Basic computer skills
Flexibility and adaptability as your role day to day might change
Must be able to lift 40 pounds, bend down repeatedly, and stand for the majority of a shift
Maintain a clean and safe work environment
Time management skills and problem-solving skills
Available to work during operating hours which include most weekdays, weekends, and holidays (except Thanksgiving and Christmas)
Preferred
Previous bike retail or industry experience preferred. A desire to grow into a leadership role
Passionate sports or outdoor enthusiast is a plus
Internal Candidates: Awareness of business tools that are pertinent to your zone/department: including but not limited to Google Docs, Shopify, POS systems, Winterstieger, Sales Saver, Lightspeed and Fiori (training available on these software platforms)
Company
Sports Basement
Sports Basement is a sporting goods company that offers outdoor gear and sports apparel.
Founded in 1998
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
David Ciulla
Co-Founder & Partner
Anthony Biolatto
Chief Information Officer
Recent News
2025-05-17
2025-05-17
Silicon Valley Business Journal
2025-01-17
Company data provided by crunchbase