Cranfill Sumner LLP · 4 hours ago
Office Manager
Raleigh Office - Raleigh, NC 27607
Full-time
Onsite
Mid, Senior Level
3+ years expCranfill Sumner LLP is a leading law firm committed to operational excellence, client service, and a collaborative workplace. The Office Manager role is essential for ensuring a seamless, efficient, and welcoming environment for clients and staff, overseeing various operational aspects and partnering with multiple departments to drive consistency and service excellence.
Consulting
Responsibilities
Oversee daily office operations, including reception, hospitality, conference rooms, supplies, mail/print, and vendor scheduling
Maintain consistent office setup and service levels through established checklists and standards
Ensure meeting rooms and client-facing spaces are always “first-ready.”
Supervise and develop office services staff, including Team Leads and Receptionists
Lead onsite hospitality, guest protocols, event logistics, and support firm initiatives
Coordinate building services, repairs, maintenance, and space planning
Manage local vendors and support Finance with invoice routing and cost tracking
Oversee records management, file transfers, and ensure compliance with firm policies
Champion adoption of digital tools (Microsoft 365, Teams, Lists, Forms, Copilot) for workflow efficiency
Enforce operational policies and serve as the first escalation point for disruptions
Liaise with Finance, Information Technology, Human Resources, and Strategy for local office needs
Support onboarding/offboarding logistics and local budget tracking
Other duties as assigned by the Legal Operations Director
Qualification
Required
Bachelor's degree from a four-year college or university
Minimum of 3 years' managerial experience, preferably in a professional services or law firm setting
Strong proficiency in Microsoft Office and ability to quickly learn new systems
Excellent client service, communication, and interpersonal skills
Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment
Demonstrated ability to maintain confidentiality and exercise sound judgment
Self-starter who thrives independently and as part of a team
Ability to read and absorb complex information quickly and accurately
Preferred
Experience in a law firm or legal services environment
Familiarity with digital tools and AI platforms (e.g., Microsoft 365, Copilot, legal practice management software)
Experience with billing, budgeting, and financial reporting
Knowledge of Human Resources and Information Technology processes
Project management experience and/or certification
Experience with facilities management and vendor relations
Commitment to professional development and continuous learning
Demonstrated ability to lead through change and drive adoption of new technologies
Benefits
Access to professional development, growth opportunities, and firmwide initiatives.
Competitive compensation and benefits.
Company
Cranfill Sumner LLP
Cranfill Sumner LLP (CSH Law) is a law firm with more than 80 attorneys serving clients from offices in Raleigh, Charlotte, Wilmington, and Washington, DC.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
April Pinder
Chief Executive Officer
Anna Hedgepeth
Chief Strategy Officer (CSO)
Recent News
2025-10-28
Company data provided by crunchbase