TEKsystems · 13 hours ago
Customer Care Representative
Townsend, DE
Contract
Onsite
Entry, Mid Level
$20/hr - $21/hr
2+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a highly motivated Customer Care Representative to join their onsite team in Townsend, DE. In this role, you will provide exceptional service while managing a high volume of inbound customer calls, ensuring every customer feels heard, supported, and valued.
Information Technology
Responsibilities
Manage inbound (and occasional outbound) calls to address customer needs, questions, and issues
Provide accurate, efficient, and friendly responses, ensuring customers feel supported at every step
Use active listening to clarify details, resolve concerns, and calm escalated situations
Build rapport with customers and collaborate effectively with internal team members
Navigate job-specific software, scripts, databases, and tools to address a variety of inquiries
Meet or exceed call center performance metrics while maintaining exceptional service quality
Identify customer needs and make informed product or service recommendations
Participate in ongoing training to expand product, service, and company knowledge
Support internal functions including assisting in training, handling billing concerns, and taking on additional tasks or projects as needed
Review daily work order reports, assist with escalations, and provide team supervision when requested
Ensure accuracy, reliability, and full compliance with privacy regulations and company policies
Qualification
Required
2+ years in a customer-facing role, handling a wide range of customer interactions—from positive to highly escalated
1+ year of high-volume call center experience (60+ calls per day)
Demonstrated success in de-escalating complex or challenging situations with positive outcomes
Ability to pass a pre-employment assessment
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase