Horizon Services, LLC. · 2 days ago
Sales Recovery/Rehash Specialist
Norwood, MA
Full-time
Onsite
Mid Level
$100K/yr - $200K/yr
3+ years expHorizon Services, LLC. is a trusted name in plumbing, heating, and air conditioning with over 30 years of experience. They are seeking a Sales Recovery/Rehash Specialist responsible for converting unsold residential service and replacement estimates into completed sales across HVAC, plumbing, and electrical, executing structured follow-ups and collaborating with teams to ensure a seamless customer experience.
Heating Ventilation and Air Conditioning (HVAC)Home ServicesService Industry
Responsibilities
Execute structured follow-up campaigns to customers with pending/unsold estimates via phone, text, and email
Convert unsold estimates to closed sales using consultative discovery, objection handling, and tailored solution proposals (including financing and package options)
Maximize revenue recovery across HVAC install/repair, plumbing, and electrical; identify cross-sell/up-sell opportunities and membership enrollments
Manage personal recovery pipeline, prioritize by value and likelihood, and maintain accurate, timely CRM documentation
Partner with branch leadership, sales, dispatch, and field managers to coordinate next steps, scheduling, and a seamless handoff to operations
Track and analyze personal performance (conversion, average ticket, cycle time) to refine outreach cadences and scripts; share trends and voice-of-customer feedback
Qualification
Required
High School Diploma or GED required
3+ years of proven success in outside/inside/B2C sales or residential home-services sales
Demonstrated record of meeting/exceeding sales targets
Proficiency with CRM systems, email/SMS outreach tools, and Microsoft Outlook, Excel, and Word
Comfortable with high-volume outreach and structured follow-up cadences
Availability for occasional evenings/weekends during seasonal demand peaks
Preferred
Associate's or Bachelor's degree preferred
Familiarity with home-services platforms (e.g., ServiceTitan) preferred
Benefits
Competitive compensation
Consistent work
Professional and personal growth
Wellness
Fun, friendly work environment
Company
Horizon Services, LLC.
Horizon Services is the premier heating, air conditioning, plumbing, drain cleaning and sewer services company in Delaware (New Castle County & Kent County), Pennsylvania (Delaware County, Chester County, Montgomery County & Bucks County), New Jersey (Gloucester County, Camden County, Burlington County, Mercer County, Somerset County, & Middlesex County) and Maryland (Cecil County, Baltimore County, Carroll County, Harford County, Montgomery County, & Howard County).
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2017-03-07Acquired
Leadership Team
Dave Geiger
Founder & CEO
Gary Obert, Jr.
Chief Operating Officer
Recent News
EIN Presswire
2025-07-30
Company data provided by crunchbase