Service Writer / Advisor jobs in United States
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Papé Group · 6 hours ago

Service Writer / Advisor

Papé Group is a premier capital equipment dealer in the West, seeking a Service Writer to join their team. The role involves managing service department work orders efficiently while ensuring excellent customer service and support for the shop workflow.

Customer ServiceIndustrial ManufacturingMachinery ManufacturingManufacturing

Responsibilities

Ensure that all service department work orders are opened, maintained, proofed, and closed in the most efficient way possible
Oversee service and warranty work orders
Assist in shop workflow
Check in equipment for repairs
Assist customers

Qualification

Customer relationsOutlookWordExcelMechanical aptitudeCommunication skillsTeam-oriented

Required

Familiarity with Outlook, Word, Excel, and the ability to learn new computer programs
Excellent customer relations and communication skills
Ability to perform at a high level in a fast-paced and team-oriented environment
Mechanical aptitude is a plus

Benefits

401(k) & Roth 401(k) Retirement Plans with Company Match
Medical, Dental, Vision and Prescription Insurance
Flexible Spending Accounts (Flex Plans)
Life Insurance
Short- and Long-Term Disability Insurance
Employee Assistance Program
Online and Instructor-Led Training
Tuition Reimbursement for Training Programs
Progressive Vacation Plans
Sick Leave & Paid Holidays

Company

Papé Group

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Keeps You Moving® As a fourth-generation, family-owned business with more than 160 locations and 4,000 employee members, Papé serves the capital equipment needs of the construction, forestry, agriculture, warehousing, material handling, and trucking industries throughout the West.