Liberty Tax · 1 month ago
Office Supervisor, Managed Operations
12002- Austin TX, Austin, TX, US
Full-time
Onsite
Entry, Mid Level
$16/hr - $22/hr
1+ years expLiberty Tax is seeking an Office Supervisor for their Managed Operations department. This role is responsible for overseeing daily operations of a tax office, providing leadership to staff, ensuring compliance with procedures, and delivering exceptional customer service.
AccountingFinancial ServicesLegal
Responsibilities
Manage day-to-day operations of the office, ensuring effective workflow and a professional environment
Oversee staffing, scheduling, and supervision of office employees including Tax Preparers and administrative personnel
Monitor and report office performance metrics, addressing any operational issues
Ensure delivery of exceptional client service throughout the tax season
Serve as the main point of contact for client concerns, resolving issues quickly and professionally
Maintain a clean, welcoming office environment that promotes positive customer experience
Ensure adherence to all company policies and procedures
Maintain compliance with federal, state, and local regulations applicable to tax operations
Monitor return preparation accuracy and assist staff with technical or compliance-related questions
Lead recruitment and onboarding of seasonal staff
Provide training, coaching, and performance feedback to all office employees
Foster a collaborative, high-performing team culture
Execute local marketing strategies to promote office visibility and drive business growth
Participate in outreach initiatives to attract new clients and build brand awareness
Ensure completion and submission of daily operational reports
Maintain organized and accurate documentation for client files, employee schedules, and performance metrics
Qualification
Required
Strong leadership and organizational skills
Ability to multitask and prioritize in a fast-paced environment
Excellent verbal and written communication abilities
Customer-focused mindset with strong interpersonal skills
Experience using Microsoft Office Suite and tax preparation software
Ability to work independently and manage staff performance effectively
Must have PTIN or eligible to receive
High school diploma or equivalent required
Minimum of 1-2 years of office management or supervisory experience
Preferred
Minimum 3 years previous tax preparation experience is preferred
associate's degree or higher preferred
Prior tax preparation or financial services experience is a plus
Company
Liberty Tax
Liberty Tax is a tax preparation franchise that offers professional tax services.
201-500 employees
Funding
Current Stage
Public CompanyTotal Funding
$3.3M2020-06-25IPO
2014-03-24Series Unknown· $3.3M
Leadership Team
Dori Miller
Owner, CEO
Jason Broschinsky, EA, CPA
Franchisee, CEO, CFO
Recent News
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