TRC Talent Solutions · 2 days ago
Customer Service & Technical Support Specialist
SandySprings, GA
Full-time
Onsite
Entry, Mid Level
$20/hr - $20/hr
2+ years expTRC Talent Solutions is a staffing partner focused on connecting individuals with work opportunities. They are seeking a Customer Service & Technical Support Specialist to provide customer service and technical support for company products and services, troubleshoot issues, and educate customers on product use.
Management Consulting
Responsibilities
Provide customer service and technical support for company products and services
Troubleshoot and resolve issues through phone, email, and remote tools
Document all interactions accurately and follow up on unresolved matters
Collaborate with internal teams to identify solutions and maintain service standards
Educate customers on product use and best practices
Qualification
Required
2+ years of customer support experience
Prior experience in a high-volume customer service and/or call center environment
Medical or clinical experience
Ability to troubleshoot technical calls, such as providing mobile phone support, or troubleshooting equipment over the phone
Proficient with MS Office, Windows, SQL, and remote support tools
Strong communication, problem-solving, and multitasking skills
Highly organized, detail-oriented, and customer-focused
Ability to explain technical concepts in clear, simple terms
Frequent sitting, typing, and phone communication throughout the workday
Ability to lift up to 20 lbs. occasionally
Preferred
Bachelor's degree
Salesforce experience
Bilingual Skills: fluency in Spanish/English
Company
TRC Talent Solutions
TRC Talent Solutions is a full-service talent solutions provider with over 40 years of industry experience.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Geetha Krishnan
SVP, Chief Information Officer
Kennedi Hutchins
Talent Data Coordinator/HR Partner
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