Ephrata National Bank · 6 hours ago
IT Services and Support Specialist
Fair Hill Admin Office
Full-time
Onsite
Entry Level
$18.91/hr - $25.01/hr
1+ years expEphrata National Bank is seeking an IT Services and Support Specialist to join their internal Information Technology help desk. The role involves responding to internal customer requests for hardware and software support and ensuring customer satisfaction through effective communication and problem resolution.
BankingFinancial ServicesInsurance
Responsibilities
Respond to internal customer requests for all hardware and software support in a courteous and efficient manner
Ensure that the issue or question is being entered into the Bank’s Help Desk ticketing system for tracking and recording purposes
Analyze, triage, and escalate problems to the Sr. IT Service and Support Specialist or the appropriate technical resource
Ensure customer satisfaction by providing continuous status updates; follow up with end-users to ensure problem resolution
Consistently follow appropriate practices/policies/procedures to help maintain organizational standards and compliance
Record detailed notes and resolutions for issues within the ticketing system and the Help Desk Knowledge Base
Identify and communicate possible efficiency enhancements or changes to processes that would benefit the team or the bank
Qualification
Required
Associate's degree in Information Technology required, or 1+ years of experience in the technology field or a related area
Knowledge of commonly-used concepts, practices, and procedures within an information technology field
Experience with Windows PC compatible hardware configurations and troubleshooting
Knowledge of desktop operating systems
Some familiarity with Help Desk processes and procedures
Knowledge of Microsoft Office Suite
Some familiarity with SCCM/Active Directory
Strong analytical and diagnostic skills
Demonstrates proficiency in creating and maintaining documentation
Ability to work as part of a team to accomplish common goals
Strong oral and interpersonal skills
Excellent customer service expertise
Good conflict resolution skills
Ability to communicate in a clear, concise, and patient manner
Preferred
Bachelor's degree preferred
Benefits
Medical plans with prescription drug coverage
Health savings account and/or flexible spending account
Dependent care flexible spending account
Dental and vision insurance
Life insurance
401(k) program with employer match
Employee Stock Purchase Plan
Paid time off programs including holiday pay, jury duty, and bereavement
Disability insurance coverage
Maternity and parental leave
Educational assistance
A robust wellness program with financial incentives
Company
Ephrata National Bank
Ephrata National Bank is an independent community bank that provides personal and business banking services.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$20M2021-01-07Debt Financing· $20M
Leadership Team
J
Jeffrey Stauffer
President & CEO
Recent News
GlobalFinTechSeries
2022-04-20
Company data provided by crunchbase