Verizon · 2 months ago
Customer Sales and Service Representative
Boston, Massachusetts
Full-time
Hybrid
Entry Level
$640/wk - $1,769.50/wk
2+ years expVerizon is a leading telecommunications company that empowers connectivity and innovation. The Customer Sales and Service Representative role involves delivering exceptional customer service, addressing inquiries, and achieving sales goals while assisting customers with their needs.
Communications InfrastructureInternetInternet of ThingsMobileTelecommunications
Responsibilities
Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
Instilling confidence and loyalty in the customers through thoughtful listening, utilizing your knowledge of Verizon’s products and services to effectively service and retain customers
Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience
Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments and policy issues
Responding to requests from customers about Verizon products and services
Verifying service order accuracy and completeness and making corrections/changes, as needed
Negotiating the collection of overdue bills
Working evenings, weekends, holidays and unscheduled shifts as determined by the needs of the business
Managing various systems and work tools while engaging on the phone with customers
Qualification
Required
Superior sales and customer service skills
Excitement for technology
Ability to deliver an exceptional customer experience
Ability to instill confidence and loyalty in customers through thoughtful listening
Knowledge of Verizon's products and services
Ability to identify customer needs and proactively offer products and services
Ability to investigate and resolve customer inquiries and disputes
Ability to verify service order accuracy and completeness
Ability to negotiate the collection of overdue bills
Willingness to work evenings, weekends, holidays and unscheduled shifts
Ability to manage various systems and work tools while engaging on the phone with customers
Ability to juggle multiple priorities
Empathy and communication skills to diffuse sensitive situations
Ownership of customer concerns
Drive to provide exceptional customer service
Preferred
Related Associate Degree or 2+ years' relevant experience
Customer Service call center experience
Previous collections experience
Experience with selling products and services
Customer service skills
Demonstrated ability to communicate with detail and precision
Benefits
Health and wellness benefits
401(k) Savings Plan
Paid time off
Adoption assistance
Tuition assistance
Company
Verizon
Verizon is a broadband and telecommunications company that provides information and entertainment services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$34.39BKey Investors
Maryland Department of Housing and Community DevelopmentU.S. Department of DefenseConnect Maryland
2025-07-30Post Ipo Debt· $2.29B
2024-06-20Grant· $2M
2024-02-26Post Ipo Debt· $1B
Leadership Team
Daniel Schulman
Chief Executive Officer
Santiago Tenorio
SVP & CTO
Recent News
2026-01-24
2026-01-24
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