Pest-End · 14 hours ago
Wildlife Sales and Service Technician
Foxborough MA, Massachusetts
Full-time
Hybrid
Entry, Mid Level
2+ years expPest-End is a company focused on wildlife control services, and they are seeking a Wildlife Sales & Service Technician. This hybrid role involves generating wildlife service revenue through lead management and sales, while also performing the wildlife services sold, requiring strong sales ability and technical wildlife knowledge.
CommercialExtermination ServiceResidential
Responsibilities
Run inbound and assigned leads within an established territory, responding promptly and professionally
Proactively prospect for new wildlife business through networking, referrals, community outreach, and relationship-building with local partners (property managers, realtors, contractors, etc.)
Conduct on-site inspections and assessments to identify wildlife activity, entry points, and damage
Diagnose wildlife issues and determine the appropriate control and exclusion strategy based on the type of animal, customer needs, and site conditions
Present service solutions clearly and professionally, including scope of work, timelines, warranty information, and expectations
Create accurate pricing and estimates for wildlife services, including service agreements and one-time projects
Close sales by securing signed agreements and collecting required approvals and deposits per company policy
Maintain a consistent pipeline of opportunities and follow up on open estimates to improve closing percentage
Perform wildlife control services sold, ensuring safety, professionalism, and high-quality workmanship
Implement humane wildlife control techniques, including safe capture, removal, relocation, and at times termination of nuisance animals in compliance with applicable laws and regulations
Utilize traps and other wildlife control equipment properly and safely
Perform exclusion work by sealing entry points to prevent wildlife re-entry, including minor carpentry and repair tasks such as installing screens, sealing gaps, and repairing damaged areas
Conduct attic/crawlspace cleanouts and remediation services when required (as trained/authorized)
Use ladders to access rooftops and hard-to-reach areas, ensuring proper installation of exclusion materials
Safely operate power tools such as drills, saws, and other equipment to complete exclusion work efficiently and effectively
Ensure the work performed matches the scope sold and communicate any needed changes or additional recommendations to the customer and management
Serve as the primary point of contact for customers from initial inspection through job completion
Provide clear communication and set proper expectations regarding the wildlife control process, job timeline, and service requirements
Maintain a professional and courteous demeanor on-site and in all written/phone communication
Handle customer questions, concerns, and objections with confidence and professionalism
Respond to service issues and support resolution of customer concerns to ensure satisfaction and retention
Accurately document inspections, service notes, photos, and recommendations in company systems
Maintain clear records of services performed, materials used, and job completion status to ensure accurate billing and service history tracking
Coordinate scheduling of sold work to ensure timely service completion and proper customer follow-through
Communicate consistently with office staff and management regarding job progress, changes, additional needs, and customer updates
Obtain and maintain required state wildlife certifications and licensing to ensure legal compliance in all services provided
Adhere to all local, state, and federal regulations regarding wildlife control, safety procedures, and environmental protections
Follow all company safety protocols including ladder safety, PPE requirements, and safe tool usage
Report any safety concerns, equipment issues, or wildlife control challenges to management in a timely manner
Maintain company-provided vehicle in clean and proper working order, ensuring it is stocked with necessary tools and materials
Track and manage commonly used materials to ensure readiness for both inspections and service execution
Participate in team meetings and training sessions to stay current on best practices, sales expectations, and industry regulations
Support other areas of the business as needed, including cross-training in other pest control services
Contribute to a positive team culture by sharing knowledge and maintaining high standards of professionalism and accountability
Qualification
Required
Must be PAC Licensed in MA
Must have past sales experience
Must be at least 18 years of age
Valid driver's license with a clean driving record
High school diploma or equivalent
Proven ability to sell services (inside/outside sales, route-based sales, or commission-based selling experience preferred)
Strong comfort with customer-facing responsibilities including presenting pricing and closing work
Comfortable working with ladders, rooftops, attics, crawlspaces, and tight spaces
Ability to safely operate power tools (drills, saws, etc.) independently
Pre-employment background check required
Preferred
2+ years of experience in wildlife control, pest control, carpentry, construction, or a related field preferred
Company
Pest-End
Pest-End is a pest control company that offers pest and wildlife removal services for residential and business customers.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Adam Carace
CEO
Company data provided by crunchbase