Credit Union West · 12 hours ago
Regional Manager I
Glendale, AZ, US
Full-time
Onsite
Senior Level
5+ years expCredit Union West is recognized as a top company to work for in Arizona, committed to improving employee satisfaction and experience. The Regional Manager I will lead by example to foster a positive workplace culture, drive sales and service objectives, and enhance branch performance within the defined territory.
BankingCreditFinancial ServicesInsurance
Responsibilities
Leading Talent – Hires, trains, directs and evaluates employee performance and behaviors to serve the member experience. Allocates resources to meet operations needs within the department. Provides leadership, coaching, and direction for their team members ensuring they have the support and development opportunities to become well-trained employees excelling in their roles
Sales & Service Performance – Provides leadership and support that drives excellence in sales and service. Ensures achievement of target objectives through coaching, support, and accountability. Effectively interprets member survey key metrics and ensures responsiveness and adaptability to meet to changing needs of members. Represents and coordinates branch representation at marketing and community events. Exercises leadership, authority and judgment while serving on the Management Resolution and Member Care Team; providing resolutions for escalated complaints
Management – Prepares professionally written employee documents and coaches managers on effective documentation. Responsible for upline review and direction related to documentation including promotion requests, annual appraisals, and corrective actions. Monitors branch and employee performance and ensures managers are delivering on performance expectations for areas of oversight which includes operational soundness related to security and compliance. Fosters synergy within the region by collaborating with operations leadership across all regions to consult, evaluate ideas, solve problems, and implement enhancements, ensuring consistency in execution. Completes, analyzes, and validates branch reports
Change Agility - Applies a systematic process to shift individuals, teams, and the organization to an enhanced desired state. Builds involvement, sponsorship, ownership, excitement, and empowerment when changes are implemented. Serves on and/or leads project teams and manages multiple concurrent objectives and activities while prioritizing and allocating time for deliverable commitments. Effectively utilizes project management software and works with senior leadership for desired results. Supports digital delivery initiatives
Performs other duties as assigned
Qualification
Required
5-8 years of leadership experience in a financial institution or similar industry; or an equivalent combination of education and experience
Use of personal internet-enabled Smartphone for Branch operating applications
Live the mission, vision, and core values of the credit union
Able to communicate effectively and tactfully with employees and members both orally and in writing
Demonstrate critical thinking and being self-reliant to better analyze and solve problems
Effective time management and organizational skills. Ability to multi-task and be agile to serve members and employees
Exceptional leadership skills: ability to motivate, influence, and engage direct and indirect reports and peers with a significant level of diplomacy and trust
Excellent judgment and creative problem-solving skills including negotiation and conflict resolution skills
Energetic, forward-thinking, and creative in business solutions with high ethical standards and trustworthiness
Act as a change agent, who can collaborate with diverse interest and adapt to internal, market or regulatory-driven changes
Strong mentoring, coaching experience to a team with diverse levels of expertise
Excellent presentation skills, confident in all settings with individuals at all levels of the organization both internal and external
Maintain working knowledge of Microsoft Office, SharePoint, and collaborative tools (Teams and Zoom)
Thorough knowledge and understanding of organization's Employee Handbook and policies
Must demonstrate a functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act
Preferred
Equivalent to a two-year college degree or completion of a specialized course of study at an accredited educational facility preferred
Benefits
100% paid health, dental & vision insurance
Earn incentives up to 15%, depending on position
401K plan with employer matching funds up to 5%
Profit Sharing
Tuition reimbursement
Gym membership reimbursement
Paid time off for holidays, vacation, and sick days
Credit Union West membership and discounts
Company
Credit Union West
Credit Union West is a financial cooperative that offers banking, insurance, investment and credit services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Ning Duong
EVP, Chief Operating Officer
Recent News
2025-08-14
Honolulu Star-Advertiser
2024-11-24
2023-12-25
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