Sam's Club · 3 hours ago
(USA) Member Team Lead
Bluffton, SC
Part-time
Onsite
Entry Level
$21/hr - $29/hr
1+ years expSam's Club is a retail company seeking a Member Team Lead to assist management with supervising associates in their area of responsibility. The role involves assigning duties, training associates, and ensuring compliance with company policies while providing exceptional member service and promoting membership benefits.
Consumer ElectronicsE-CommerceRetailWholesale
Responsibilities
Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates, communicating goals and feedback, training associates on processes and procedures, providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines, ensuring compliance with company policies and procedures, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates
Communicates and supports membership by providing information on membership types, programs, and benefits to current and prospective members, processing memberships, upgrades, and credit accounts, encouraging membership renewals, participating in sales and marketing events, completing and maintaining marketing recaps and other required documentation, striving to meet membership goals, and promoting the value of Sam's Club products and services
Provides and ensures member service by acknowledging the member and identifying member needs, assisting members with purchasing decisions, locating merchandise, providing guidance and support to members regarding self-service technology, assisting members with transactions utilizing registers or self-checkout area, and ensuring club pick up orders are filled
Oversees assigned area of responsibility by handling claims and returns, zoning the area, arranging and organizing merchandise, identifying shrink and damages, organizing and maintaining availability of carts/flatbeds, assisting members with transporting items utilizing cart retrieval equipment according to company policies and procedures, and maintaining parking lot cleanliness
Completes accounting records, files transactions, and other required documentation by following accounting office procedures, providing funds for proper register operation, creating and interpreting financial analysis reports, assisting with accounting-related investigations, preparing daily deposits, preparing and overseeing Cash Fund Transfers, investigating overages and shortages in cash register drawers and accounting office, and maintaining confidentiality and accuracy of financial and personal information
Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers, and other business partners, analyzing and applying information from multiple sources, monitoring progress and results, and identifying and addressing improvement opportunities
Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices, implementing related action plans, using the Open Door Policy, and assisting management with correcting ethical and compliance issues and problems
Leads and participates in teams by using and sharing resources, information, and tools, determining customer needs and business priorities, coordinating and executing work assignments, providing advice, feedback, and support to ensure timelines and work quality are achieved, and modeling and helping others with how to adapt to change or new challenges
Respect the Individual: Embraces differences in people, cultures, ideas, and experiences, creates a workplace where associates feel seen, supported, and connected through a culture of belonging, creates opportunities for all associates to thrive and perform, helps to attract the best talent
Respect the Individual: Works as a team, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence
Respect the Individual: Strengthens the team by helping, developing, and mentoring others, recognizes others' contributions and accomplishments
Act with Integrity: Maintains and promotes the highest standards of integrity, ethics, and compliance, models the Walmart values to support and foster our culture, holds oneself and others accountable, supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us
Act with Integrity: Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent
Serve our Customers and Members: Delivers results while putting the customer first
Serve our Customers and Members: Makes decisions based on reliable information, balances short and long-term priorities, and considers how own work impacts the team's ability to deliver on our purpose for all stakeholders
Strive for Excellence: Displays curiosity and a desire to learn, takes calculated risks, and demonstrates courage and resilience
Strive for Excellence: Drives continuous improvements, is open to and uses new technologies and skills, and supports others through change
Qualification
Required
6 months retail experience including operating front-end equipment (for example, cash register)
6 months customer service experience
Must be 18 years of age or older
Preferred
Leading a front-end team
Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others
Benefits
Health benefits include medical, vision and dental coverage
Financial benefits include 401(k), stock purchase and company-paid life insurance
Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Company
Sam's Club
Sam’s Club is a membership retail warehouse club that offers its members quality products. It is a sub-organization of Walmart.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Chris Nicholas
President and CEO, Sam’s Club
Deshon Everette
CEO
Recent News
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-18
2026-01-17
Company data provided by crunchbase