Credit Union West · 12 hours ago
Operations Support Coordinator
Corporate Center, Glendale, AZ, US
Full-time
Onsite
Entry Level
1+ years expCredit Union West has been recognized as a ‘Top Company to Work for in Arizona’ and is seeking an Operations Support Coordinator. This role is responsible for enhancing service quality for members by processing transactions and providing support to team members related to account inquiries and digital services.
BankingCreditFinancial ServicesInsurance
Responsibilities
Effectively and accurately accepts, reviews and processes electronic transaction files, to include remote and ATM deposits and any other electronic channels as assigned
Provides legal administrative support relating to levies, garnishments, and subpoenas
Maintains knowledge of Credit Union West products, systems, and services to support a variety of team member needs and questions in a timely, professional, and friendly manner via phone, email, and messaging channels
Drafts and makes updates to procedures and reference guides as directed by manager
Assists with user acceptance testing for various systems, release updates, and projects
Meets or exceeds established department metrics and service level agreements
Proactively notifies manager of trends concerning operational inefficiencies or opportunities for system or procedural improvement
Completes operational reports, as assigned
Performs other duties as assigned
Qualification
Required
A high school diploma or G.E.D
1-3 years of experience in operations, preferably in a Credit Union or financial institution environment
Able to communicate effectively and tactfully with employees and members both orally and in writing
Demonstrate critical thinking and being self-reliant to better analyze and solve problems
Effective time management and organizational skills. Ability to multi-task and be agile to serve members and employees
Maintain working knowledge of Microsoft Office, SharePoint, and collaborative tools (Teams and Zoom)
Thorough knowledge and understanding of organization's Employee Handbook and policies
Must demonstrate a functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act
Benefits
Full-time employees receive 100% paid health, dental & vision insurance
Earn incentives up to 15%, depending on position
401K plan with employer matching funds up to 5%
Profit Sharing
Tuition reimbursement
Gym membership reimbursement
Paid time off for holidays, vacation, and sick days
Credit Union West membership and discounts
Company
Credit Union West
Credit Union West is a financial cooperative that offers banking, insurance, investment and credit services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Ning Duong
EVP, Chief Operating Officer
Recent News
2025-08-14
Honolulu Star-Advertiser
2024-11-24
2023-12-25
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