TEKsystems · 15 hours ago
Customer Service Specialist
Cleveland, OH, US
Full-time
Onsite
New Grad, Entry Level
$18.50/hr - $20/hrTEKsystems is a leading provider of business and technology services, partnering with clients to activate ideas and solutions. The Customer Service Specialist role involves supporting customer service for clients and customers via phone and online systems, maintaining high levels of service excellence, and providing technical support and administrative assistance across departments.
Information Technology
Responsibilities
Supports customer service for clients and customers over the phone and through online systems/ company website as well as third party channels including but not limited to online retailers
Maintain the highest levels of customer service excellence - as the face and voice of the company our client values quality overall
Respond to customer inquiries (email or phone) - 75% phone support and 25% email support - some outbound calls when requested or calling back a customer after they leave a voicemail
Provide in‐depth support for the use, care and technical aspects of the product - troubleshooting customer issues/ questions
Demonstrate a friendly and cooperative attitude with our internal and external customers
Ensure highest accuracy of data entry functions
Provide administrative support to multiple departments
Qualification
Required
Supports customer service for clients and customers over the phone and through online systems/ company website as well as third party channels including but not limited to online retailers
Maintain the highest levels of customer service excellence
Respond to customer inquiries (email or phone)
75% phone support and 25% email support
Some outbound calls when requested or calling back a customer after they leave a voicemail
Provide in‐depth support for the use, care and technical aspects of the product
Troubleshooting customer issues/questions
Demonstrate a friendly and cooperative attitude with our internal and external customers
Ensure highest accuracy of data entry functions
Provide administrative support to multiple departments
Customer care
Inbound customer service
Administrative support
Online customer service
Order management
Contact centre
Data entry
Troubleshooting
Order processing
Email
Inbound and outbound calls
Preferred
Customer Service within medical device is a huge plus
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase