TEKsystems · 15 hours ago
Customer Specialist - Outbound
Troy, MI, US
Full-time
Onsite
Entry Level
$17/hr - $19/hr
1+ years expTEKsystems is a family-owned, fast-growing organization seeking an energetic and customer-focused Customer Specialist to join their outbound calling team. The role involves engaging with former customers, supporting service needs, scheduling technicians, and driving business during a busy season.
Information Technology
Responsibilities
Make 50+ outbound calls per day to former customers
Support 2–3 assigned locations at a time
Handle service requests, including some warm transfers
Monitor and respond to service tickets quickly to ensure excellent customer care
Schedule service technicians and coordinate daily routes
Assist walk‑in customers and provide immediate support
Learn product knowledge in order to confidently answer customer questions
Work through daily task lists and contribute ideas for improving processes
Qualification
Required
Outstanding customer service skills
Comfort working independently and within a team
Willingness to learn contracts, measurements, and product details
Outgoing, positive, energetic personality
Ability to multitask and stay highly organized
Strong communication skills
Basic computer proficiency (MS Office)
High school diploma or GED
1 year of professional work experience (customer service or call center preferred)
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase