Wells Fargo · 1 month ago
Lead Systems Ops Engineer - Technology Major Incident Management
TEMPE, AZ
Full-time
Hybrid
Senior Level
5+ years expWells Fargo is seeking a Lead Systems Operations Engineer to join Technology Major Incident Management (TMIM). The role involves leading responses to high-priority production incidents, driving swift resolutions, and improving service stability across global platforms.
BankingFinancial ServicesFinTechInsurancePayments
No H1B
Responsibilities
Solve complex challenges by reviewing and analyzing escalated technical issues tied to core business solutions, requiring deep evaluation of alternatives, enhancements, and system improvements
Drive technical decisions on changes and enhancements that influence the stability and scalability of global operations
Partner with engineering leaders to design and implement change strategies aligned with rigorous technical standards and process controls
Collaborate across the enterprise with technical peers and senior managers to resolve critical systems support issues and achieve strategic goals
Lead transformative initiatives with broad impact, providing strategic systems consultation to technology teams across the enterprise
Shape the future of infrastructure by participating in large-scale planning for computer systems and network architecture within the Systems Operations domain
Qualification
Required
5+ years of experience in Systems Engineering or Technology Architecture, or equivalent demonstrated through a combination of work experience, training, military service, or education
3 + years of experience in Major Incident Management and recovery strategies and customer impact mitigation
Preferred
Experience working with cross-functional teams and senior stakeholders in a global enterprise environment
Excellent verbal and written communication skills
Demonstrated experience in facilitating virtual, enterprise-level meetings for production events
ServiceNow or incident management tools experience
Company
Wells Fargo
Wells Fargo & Company is a financial services firm that provides banking, insurance, investments, and mortgage services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-10-06IPO
Leadership Team
Charlie Scharf
CEO
Fernando Rivas
CEO of Corporate & Investment Banking
Recent News
2026-01-24
2026-01-23
Company data provided by crunchbase