WSECU · 1 month ago
Temporary Payment Analyst I or II
Olympia, Washington
Full-time
Hybrid
Entry, Mid Level
$21.50/hr - $32.25/hr
2+ years expWSECU is a Washington State Employees Credit Union seeking a Temporary Payment Analyst I or II to ensure timely and accurate processing of payment services. The role involves providing support to members and coworkers, handling inquiries related to payment services, and performing back-office functions.
BankingFinanceFinancial Services
No H1B
Responsibilities
Delivering outstanding service and support through responsive and positive interactions with co-workers, members, and external parties via phone, email, chat, and SharePoint
Actively building relationships with co-workers to foster a collaborative working environment and respond positively to departmental and organizational changes
Providing guidance to leaders and staff with diplomacy and tact to resolve complex account issues, threats and risks impacting members and/ staff
Exhibiting a high level of integrity and maintaining confidentiality of sensitive information
Contributing to forward thinking initiatives aimed at improving accuracy and efficiency of department and credit union processes
Effectively managing high call volumes, directly assisting members and credit union business lines
Performing various support and maintenance tasks to ensure effective delivery of department operating functions under the responsibility of the Payments Department
Providing technical support across various software platforms, including Application Enhancer, Federal Reserve, FIS, Image Center/Smart Pay, PASS, Symitar and Vanco
Participating in business line network and user groups upholding credit union standards in the sharing of information
Identifying opportunities for process improvement or efficiency in department operations and works with leaders to support implementation efforts when feasible
Qualification
Required
Minimum of two (2) years' experience in a financial institution with preference given for experience in a back office operating area (for Payments Analyst I)
Minimum of two (2) years' experience in customer service, data and/or transaction analysis (for Payments Analyst I)
Computer experience including proficiency in Microsoft Outlook, Excel and Word (for Payments Analyst I)
Effective oral and written communication skills (for Payments Analyst I)
Ability to analyze information and form recommendations (for Payments Analyst I)
Minimum of three (3) years' experience in a financial institution with preference given for experience in a back office operating area (for Payments Analyst II)
Minimum of three (3) years' experience in customer service, data and/or transaction analysis (for Payments Analyst II)
Minimum of three (3) years' experience handling escalated and emotionally charged calls (for Payments Analyst II)
Computer experience including proficiency in Microsoft Outlook, Excel and Word (for Payments Analyst II)
Effective oral and written communication skills (for Payments Analyst II)
Ability to analyze information and form recommendations (for Payments Analyst II)
Reliable, high-speed home internet connection (for hybrid requirements)
Private, confidential workspace, away from distractions and other people (for hybrid requirements)
Suitable desk/surface and desk chair (for hybrid requirements)
Benefits
Annual discretionary incentive plan
Company
WSECU
WSECU was founded in 1957 as a small, community-driven credit union for Washington State employees.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Gary Swindler
Chief Executive Officer
Recent News
Business Insider
2024-04-07
American Banker
2023-12-25
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