NEOGOV · 1 month ago
Resident Services Specialist (CDI)
San Antonio, TX
Full-time
Onsite
Entry, Mid Level
$47K/yr - $47K/yr
2+ years expNEOGOV is seeking a Resident Services Specialist to join Opportunity Home San Antonio. This role involves providing case management and outreach services, conducting household assessments, and making referrals to support residents in public housing and related programs, with a focus on promoting stability and self-sufficiency.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Be available onsite to residents at assigned location(s), which may include Opportunity Home’s public housing facilities
Establishes and maintains relationships with the residents of the assigned location(s) as a means of being a resource for the property. Coordinates and promotes activities that create a sense of community between the residents and the property
Facilitates orientation, intake, and assessment for new families enrolling in programs as assigned
Provides short-term and/or long-term case management as determined by individual program requirements and agency needs
Meet with residents to identify barriers to self-sufficiency and assess physical, social, and economic conditions to develop service plans for programs as assigned
In a timely manner, electronically document all activities and outcomes in data tracking systems as required by Opportunity Home, HUD, and state or local rules
Periodically evaluates programs by assisting with data collection and reporting; prepares program reports on a monthly/quarterly/annual basis using preferred software or digital systems as assigned
Participates in coordinating activities for the participants of assigned programs, including facilitating program events and scheduling program activities (such as budget workshops, food distributions, health/wellness events, and/or employment networking events)
Develops and maintains a comprehensive network of education, training, financial and economic development, health/wellness, and other supportive services as determined by program requirements and resident needs
Explains CDI programs, housing programs, MTW activities, and other pertinent information by creating newsletters, email blasts, conducting phone calls, hosting informational meetings, and contacting residents door-to-door
Organizes special activities, facilitates groups, and hosts recreational events to promote resident wellness. Activities may include arts and crafts, exercise classes, tours, dances, or other activities as programs require
Arranges transportation as needed for residents to attend various functions, programming, and services
Maintains a working knowledge of Opportunity Home policy and procedures to assure residents have a clear understanding of changes that may affect their residency
Attends and actively participates in case staffing and agency meetings, as requested
Follow up on all referrals in a timely manner to ensure that adequate and appropriate services are provided
Actively recruit residents for the assigned program on an as-needed basis to ensure the program is operating at optimal capacity
May drive a passenger van to transport residents and/or help obtain accessible transportation for residents when necessary, such as VIA, Handi-Lift, and the like
Develops linkages with community service organizations and programs
Keeps current regarding available community resources and federal, state, and local programs and fulfills required education and training requirements
Works with the management team to identify residents who need assistance; supports resident retention; promotes educational and wellness activities for residents; provides a safe community; fosters and builds a sense of community
Advocates for residents and acts as a liaison between residents and property management as well as with the community
Encourages residents’ self-advocacy and empowerment in meeting their social, psychological, physical, economic, and other self-sufficiency needs
Reports unsafe conditions and follows mandated reporting requirements for adult and child protective state statutes
Presents department presentations/orientations to participants and social service providers
Assists with policy and procedural development of special programs
Researches and implements effective and efficient methods for case management and program operations
Cross-train with all CDI programming
Assists with the development of marketing tools for program awareness
Familiarity with contract guidelines
Emergency Preparedness
Complete all duties as assigned or requested as outlined in operational and procedural guidelines. These guidelines are maintained and issued in the event of an emergency situation that arises at a property or any other location that serves our residents or employees
Participate in Trauma Informed Care (TIC) initiatives to include training, workgroups, project assignments, etc., that are launched or implemented in order to achieve and/or maintain certification as a TIC organization
Recognize the significance of a data-driven organization that adheres to expanded policies and practices in the area of data governance. Learn the distinct and different roles to include: Data Trustees, Data Domain Stewards, Data System Custodians, Data Stewards, and Data Users. Effectively collaborate with the various data roles as needed on a daily basis or in a project capacity
Employees are expected to use Generative AI solutions ethically and responsibly
Other duties as assigned
Qualification
Required
One (1) or more years of college with coursework in social work, business, public administration, communication, or a related field
Two (2) years of experience in case management, social services, or other related experience
Must have the ability to learn and use cloud applications such as the Google GSuite applications, including but not limited to Google Chrome Browser, Gmail, Drive, Calendar, Docs, Sheets, and Slides. Understand document sharing and collaboration in the cloud. Experience and proficiency with Microsoft Office 365, cloud-accessible applications including but not limited to One Drive, Outlook, Word, Excel, and PowerPoint, or MAC or PC desktop equivalent, is acceptable
Successful completion of a criminal history background check, education, and work history verification, and drug screening test
Self-Sufficiency Service Coordination training and certification to be completed within the first year of employment
Texas Class “C” driver's license at the time of placement and insurable by the organization's fleet and liability insurance carrier
Must have the ability to earn certifications as required by assigned tasks
Knowledge of de-escalation techniques
Knowledge of Trauma Informed Care principles and guidelines
Knowledge of social service delivery systems
General understanding of the Opportunity Home's Moving-to-Work (MTW) Plan
Knowledge of holistic case management techniques
Knowledge of procedures for planning, implementing, and maintaining a variety of social service programs
Knowledge of issues impacting low-income individuals and families
Knowledge of methods and techniques of effective case management and assessment skills
Knowledge of social service programs and community resources
Knowledge of recent developments, current literature, and sources of information related to social service program administration and implementation
Knowledge of standard program evaluation methods and report writing procedures
Ability to analyze problems identifies alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals
Ability to assist the Program Manager and, on occasion, the Public Housing Community Manager and/or property staff, as assigned
Ability to form community partnerships and develop resources for program participants
Ability to interpret and apply Opportunity Home policies, procedures, rules, and regulations
Ability to prepare comprehensive reports and agendas for internal use and outside presentation
Ability to communicate clearly and effectively, both verbally and in writing
Preferred
Bilingual, including the ability to speak, write, and read in Spanish
Ability to learn cloud technologies such as LucidChart for diagrams, workflow, and chart drawing. Experience with Vizio or equivalent is acceptable. Basic understanding of Virtual Private Network (VPN) access to connect to internal business systems
Benefits
HEALTH INSURANCE - BLUE CROSS/BLUE SHIELD HEALTH PLAN
DENTAL INSURANCE – BLUE CROSS/BLUE SHIELD DENTAL PLAN (BLUECARE DENTAL)
VISION INSURANCE – HUMANA
LIFE INSURANCE – (BLUE CROSS/BLUE SHIELD OF TEXAS)
LONG TERM DISABILITY – (BLUE CROSS/BLUE SHIELD OF TEXAS)
SHORT TERM DISABILITY – (BLUE CROSS/BLUE SHIELD OF TEXAS)
VOLUNTARY ACCIDENT INSURANCE - (BLUE CROSS/BLUE SHIELD OF TEXAS)
VOLUNTARY CRITICAL ILLNESS - (BLUE CROSS/BLUE SHIELD OF TEXAS)
LEGAL SERVICES - ARAG LEGAL SERVICES
OPPORTUNITY HOME PENSION PLAN
457 DEFERRED COMPENSATION PLAN - (MISSION SQUARE)
FLEXIBLE SPENDING ACCOUNTS – MCGRIFF INSURANCE SERVICES
FMLA / ADA ADMINISTRATION - ABSENCE MANAGEMENT (COMPSYCH)
PAID PARENTAL LEAVE
PTO DONATION
LIVONGO DIABETES MANAGEMENT (BCBS)
SMOKING CESSATION PROGRAM (BCBS)
EMPLOYEE ASSISTANCE PROGRAM – DEER OAKS
TUITION REIMBURSEMENT PROGRAM
DISCOUNTED TICKETS
GYM REIMBURSEMENT/WEIGHT LOSS PROGRAM
Opportunity Home furnishes employees with 13 paid holidays annually.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase