TEKsystems · 2 days ago
Medical Customer Service Representative
Southfield, MI, US
Full-time
Onsite
New Grad, Entry Level
$20/hr - $22/hrTEKsystems is a leading provider of business and technology services, helping clients transform their operations. They are seeking a Medical Customer Service Representative responsible for ensuring successful service for patients by answering calls, processing orders, and verifying information received from referrals.
Information Technology
Responsibilities
Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients
Answering inbound calls and making outbound calls, email
May be responsible for obtaining, analyze, and verify the accuracy of information received from referrals, create orders, and or schedule the patient to receive equipment as ordered by their doctor
Answer all calls and emails in a timely manner, in adherence to their goals
Process orders, route calls to the appropriate resources, and follow up on customer calls where necessary
ON-CALL ONCE THEY GO DIRECT
1 weekend day 9am-9pm / 1 weeknight per month 5pm-9pm
The schedule is done quarterly - comes out in 3 month increments
Qualification
Required
Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients
Answering inbound calls and making outbound calls, email
May be responsible for obtaining, analyze, and verify the accuracy of information received from referrals, create orders, and or schedule the patient to receive equipment as ordered by their doctor
Answer all calls and emails in a timely manner, in adherence to their goals
Process orders, route calls to the appropriate resources, and follow up on customer calls where necessary
ON-CALL ONCE THEY GO DIRECT
1 weekend day 9am-9pm / 1 weeknight per month 5pm-9pm
The schedule is done quarterly - comes out in 3 month increments
This is a Contract to Hire position based out of Southfield, MI
The pay range for this position is $20.00 - $22.00/hr
Workplace Type: This is a fully onsite position in Southfield, MI
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase