TEKsystems · 19 hours ago
IT Support
Downers Grove, IL, US
Full-time
Onsite
Entry, Mid Level
$20/hr - $24/hr
1+ years expTEKsystems is a leading provider of business and technology services, actively seeking an experienced IT Support Specialist in the Chicagoland area. The role involves providing hardware and software support, troubleshooting technology issues, and managing ticket queues to ensure effective IT support for end-users.
Information Technology
Responsibilities
Hardware/software and network troubleshooting for end-users
Basic knowledge in server computing, networking, phone setup/support, and business applications
Managing a ticket queue, maintaining SLAs and best practices for proper ticket handling
Provides solutions to a wide variety of technology related problems, issues, and questions or escalates to appropriate support area
Utilizes knowledge management tools to help resolve client issues
Responsible for analyzing, troubleshooting, and evaluating technology support issues for both local and global users
Active Directory/Group Policy Support
Windows 10/11 support for end users
Provide end-to-end IT support relating to hardware and software applications
This person will computer systems, hardware, or software, and will work with other Information Technology areas to escalate and resolve problems, if necessary
Document, develop and improve existing IT processes, and adhere to established standards and best practices
Experience working with a ticketing tool
MDM
Qualification
Required
1-3+ years of Windows Operating Systems experience
Application Support Examples: Okta (or another SSO), Slack, Zoom, Jira, JAMF/Kandji
Ticketing system experience
Active Directory and account management
Office 365 Suite Support
Deployment/installation/configuration, maintenance, and troubleshooting of end-user equipment (mobile devices, peripherals, etc.)
VPN/Access
Network/Hardware Support
Troubleshooting
Hardware
Customer service
Technical support
Deployment
Desktop
Support
Imaging
Windows 10
Help desk
Troubleshooting hardware
O365
Windows
Office 365
Mac
Apple
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase